At Belk we have a vision to reimagine the department store. Our Fine Jewelry team outfits each client with uniquely special jewelry pieces that symbolize intimate moments and create memories. Through excellent customer service and product knowledge you'll develop customer relationships that span generations. Most importantly, you will work closely on a team that cares for our customers in an environment where we thrive by winning together. Fine Jewelry positions consist of Associate or Counter Manager.
FINE JEWELRY ASSOCIATE • Meet/exceed sales, Belk Rewards credit card solicitation, Item Locator, and other assigned goals • Handle each transaction professionally, efficiently and accurately and offer complimentary items with each purchase • Complete minor repairs including removing watch links and changing batteries • Maintain merchandising, visual, and security standards • Accept additional responsibilities and execute tasks as assigned by Store Management • Fine Jewelry experience preferred/ retail or sales experience required FINE JEWELRY COUNTER MANAGER • Drive sales, presales, trunk show, and Item Locator and meet/exceed goals • Partner with management to review associates performance • Train new associates and use training to hold associates accountable to sales, processing transfers, Belk Rewards credit card solicitation, Elite Service plan, and repair goals • Handle each customer transaction professionally and offer complimentary items with each purchase • Complete minor repairs including removing watch links and changing batteries • Oversee daily operational functions including daily counts, shipping and receiving merchandise, merchandising, abiding by visual standards, assisting customers and accurately ringing sales transactions, and accepting customer owned merchandise for repair • Three years customer service/retail management experienceADDITIONAL REQUIREMENTS FOR BOTH ROLES: • High School Diploma • Strong communication skills • Ability to use keyboard, telephone, computer and other business related equipment • Ability to distinguish between types of gemstones and metals and knowledge of diamonds • Able to physically stand during duration of shift, bend and stoop, and lift up to 30 lbs • Hand manipulation to complete watch and fine jewelry repairs • Must be able to work a flexible schedule including nights and weekends