03 Nov
Advanced Technical Support Representative (Virginia Beach)
Alabama, Mobile

Vacancy expired!

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Are you the only person you know that uses Linux? If so, you'll love the technical conversations here at InMotion. We're the largest web hosting company in the State of VA and we're looking for new Tech Support Team Members. Our staff commutes from Norfolk, Chesapeake, Suffolk, Hampton and Newport News.

We're not your regular call center environment and having fun is allowed!
What You'll Do?
Assist valued customers via phone, email and chat without a script
Independently analyze and review customer inquiries to determine first contact resolution
Meet or exceed quality, contact per hour and contact to resolution metrics
Continually build your technical skill set to advance your career
Become a part of a team focused on serving customers and each other
What You'll Get:
$1,000 Sign-On Bonus
$1,500 Relocation Assistance, if applicable
Competitive pay rate, bonuses, and profit sharing; top performers earn above $45,000 annually
30-45 days of paid training
Opportunity for overtime
Opportunities for advancement after 90 days
Ideal candidates have:
A passion for providing first class technical support
Strong knowledge in web hosting technologies, especially DNS and email
Familiarity with Linux/Unix command line
Working knowledge of cPanel and Web Host Manager
Some experience with scripting- HTML, PHP/MySQL, Perl, CGI, etc.
Skills in setting up FTP and Email clients
The below is optional but can help make you a top candidate:
Experience maintaining a website or blog
Operating Linux on a home machine (Ubuntu, Suse, Gentoo, etc)
Working knowledge of executing programs within the command line
Experience with Linux, Apache, MySQL, PHP (LAMP) stack
Wordpress, Joomla, Drupal knowledge
Skills in setting up FTP and Email clients
Help Desk or Call Center Experience
A few more things:
Medical, Dental, Vision, Disability, Life Insurance and 401k plans
Paid Time Off and Company Paid Holidays
Wear Jeans Everyday
Awesome Company Parties and Onsite Events
After 6 months of service eligible for Professional Development Reimbursement
A free VPS
Free Weekly Lunch

Learn more about what it is like working at InMotion and yes, we have the best parties in town. To see what you would be supporting, check out the products here.
Virginia Beach, VA
Career Path:
Linux System Administrator

Don't think you're ready yet for the Advanced role? Check out our Web Hosting Technical Support position.
Apply Here...

Vacancy expired!