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The Island Inn hotel is looking for a good team player to work our Front Desk :)
Each guest will be welcomed and acknowledged with Southwest Hospitality Managements culture of positive customer service. We are responsible for ensuring we provide the highest level of guest services and that our standards are met and maintained at all times. With a combination of a passion fir the job and the right communication with other departments, you have the ability and empowerment to make the guests experience more than memorable. A guest service agent must have a positive and professional UPBEAT personality with a desire to deliver outstanding customer service to our guests.
Duties and Responsibilities:
- Come to work on time.
-Able to work a flexible schedule.
-Uniform and personal appearance is kept clean and professional.
-Always greet guests in a friendly and professional manner according to the Hotels standards.
-Ability to courteously engage with, to attentively listen to an respect diverse groups of guests.
-Preform accurate check ins and check outs as well as other necessary Property Management system functions.
-Answers the telephone in a timely and professional manner.
-Adhere to Hotel procedures for two-way radio communication.
-Make reservations over the phone using proper techniques.
-Efficiently handles all payments received and cash drawer kept balanced.
-Responsible for maintaining and recording accurate documentation regarding registration, changes ,charges, customer service logs and maintenance issues.
-Anticipate and address guests service needs.
-Ensures that all hotel keys are distribution to the appropriate parties and that guest privacy is maintained.
-Promote a safe working environment; adhere to all safety and security policies and procedures.
-Is aware of emergency procedures and abides to applicable state and local regulations.
-Is knowledgeable with hotels marketing program, specials and packages and is able to use sales techniques to maximize revenue and occupancy levels.
-Knows all hotel services, features and local attractions to respond to guest inquiries accurately.
-Attends scheduled meetings and necessary training sessions as requested.
-Maintain confidentiality of guest information and pertinent hotel data.
-Complies with Brand Standard requirements.
-Comply wit the hotels Policies, Procedures and Code of Ethics.
-Keeps the work area clean, the lobby tidy.
-Preforms other duties as required or assigned.
Physical, Mental and Environment Demands:
-Must be able to stand for extended periods of time.
-Must be able to lift, push and pull 25lbs, and carry up to 25 lbs.
-Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
-Must have the manual dexterity and coordination to operate all office equipment.
-Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions.
Skills ,Educational Background, Experience and Basic Expectations:
-High school diploma or GED required.
-Experience in Guest Services.
-Excellent communication, customer service and time management skills.
-Able to organize, plan ahead and manage workload.
-A team player, yet able to work independently.
-Ability to work effectively in a fast paced environment.
-Excellent computer skills, specifically Microsoft Office and use internet.
-Must be able to work with sensitive and confidential material.
$10.00 Hourly Part time/Full time hours
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