22 May
Help Desk Analyst
Arizona, Phoenix

We are looking for Help Desk Analyst for an immediate need. This is a client facing role & the candidate will have regular interactions with various client managers.

Job Description:

Resolution of issues incidents raised by clients within SLA

Issue incident escalation to respective support groups

Ticket creation Categorization

Prioritization Incident resolution and ticket closure

On call support for issues related to laptop desktop application related issues

Problem Record creation and reporting to Problem Managers

Exchange Outlook and Mailbox movement related issues

Virus scanning and troubleshooting all basic components which help in system Maintenance

Troubleshooting outlook issues like configuration issues while configuring accessing emails

PST Creation

PST files cracking and retrieving data application related issues etc

Software installations all application related issues Resolution of all priority incidents based on first in first out basis Allowed un till this BCP

  • Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

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