24 Aug
Sr. Online Banking Specialist

Vacancy expired!

Summary: Support the Online Banking department by providing technical, and professional support to internal and external clients.

Duties and Responsibilities:

  • Provide support to Treasury Management Sales by coordinating implementations for new and existing clients

  • Prepare and track customer agreements, authorizations, and approvals

  • Perform Account Analysis proforma pricing comparison and assist TM Sales with formal client proposal and presentation materials

  • Provide high level of client service for all Treasury Management products and services, to include fielding client requests, via phone and email; subject matter expert for Treasury Management products

  • Conduct new product implementation and training to clients and internal staff

  • Provide administrative, technical and troubleshooting support for the clients and Treasury Management sales team

  • Ensure successful, accurate and timely implementation of Treasury Management Services for clients

  • Identify test system issues, user acceptance testing, and report findings to the Digital Banking Manager

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

  • High school diploma or equivalent required; Bachelor's degree in Business or Technology a plus

  • Minimum 5 to 7 years of Treasury Management and client support experience required

  • Working knowledge of ACH and Wire Transfer networks and processing required

  • Proficiency with Remote Deposit Capture implementation, troubleshooting and support required

  • Working knowledge of well-known Smartphone operating systems (Android and Apple) required

  • Project management experience is a plus


  • Working knowledge of basic computer technologies with understanding of networking concepts, common desktop applications, and hardware

  • Proficiency in Windows operating system, Internet Explorer and Microsoft Office Applications (Word, Excel, PowerPoint)

  • Strong interpersonal and client service skills

  • Strong oral and written communication skills

  • Must be detail-orientated with the ability to self-prioritize

  • Ability to take a lead role on projects

First Foundation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

Vacancy expired!