Orchard Supply Hardware is a growing hardware and garden retailer operating over 80 full-service stores located throughout California and in Portland, Oregon. Headquartered in San Jose, California, Orchard offers a comprehensive selection of hardware, lawn
and garden, and specialty products. The company has a rich heritage and was founded in 1931 as a farmers' cooperative in the Santa Clara Valley offering supplies to local growers. Over subsequent years, the company focused on the retail customer, the do it
yourself customer and became known for offering a strong in-stock position, high customer service, and a broad assortment.
Orchard has embarked on a strategy to grow and expand its footprint on the West Coast and beyond with a mission of being âAmericaâs neighborhood hardware and garden store focused on paint, repair, and the backyard.â Backed by its owner Loweâs, Orchard operates
autonomously as an â80-year-old start upâ with a focus on upgrading its existing stores to a new neighborhood design store format, penetrating urban and other locations that big box home improvement retailers canât reach, and updating its systems and infrastructure
to support long-term growth. The new store format is a key element in Orchardâs goal of providing customers with an accessible, convenient shopping experience; high quality products; and legendary customer service. As the business grows and develops, an integral
component of the brandâs ethos will continue to be Orchardâs strong service heritage and its focus on âneighbors helping neighbors.â
Assistant Store Manager
The Assistant Store Manager is directly responsible for ensuring and overseeing the implementation of merchandising, operations and human resources programs and directives for an assigned area of the store. Through proper supervision
and delegation of assignments to Department Leads and other store associates, he/she drive sales through ensuring sales floor readiness, visual and marketing programs are properly executed, ensuring total customer satisfaction and creating a positive and energetic
working environment for store associates.
Oversees customer service by communicating customer service expectations to store employees, observing interactions between employees and customers, and evaluating the service level to ensure customer service meets company expectations. Handle and resolve
escalated customer complaints and related issues.
Ensure Department Leads maintain proper stock levels, merchandise presentation, signing, and pricing of merchandise throughout the store.
Analyze store operational processes and business reports to pinpoint opportunities and to problem solve issues related to replenishment and store operations.
Ensure Department Leads are building sales and improving gross margin for their areas. Implement Store Manager or Region Managementâs directions to drive sales and margin growth.
Oversee merchandising activities of associates, ensuring consistency and compliance.
Responsible for controlling shrink by training, communicating, observing and evaluating the execution of shrink control measures by Department Leads.
Plan and manage payroll and expenses by overseeing the Department Leads schedules for their departments to ensure they drive business results for their areas and manage store expenses.
Recruit, select, hire, coach, and develop strong and effective lead associates. Develop a diverse, high performing team.
Take action as needed to ensure that all associates fully contribute to the store efforts. Supervise the performance level of the store staff.
Manage HR transaction processes in staffing, on-boarding, and training; and assist in action plans to improve performance. Identify talent, coach, train and take an active role in the development of associates and future leaders.
Ensure that the store operates in full compliance with applicable laws, regulations, and company policies. Assist Store Manager with planning/forecasting store budget to help store meet or exceed the plan. Responsible for workplace and store security. Protect
company assets (human, financial, product, physical plant, and proprietary).
College degree and/or equivalent work experience
2-3 years management experience preferably in a multi-outline retail home improvement/hardware chain
Working knowledge of a PC, and POS systems
Excellent communication skills (written, verbal and listening)
Reliable and consistent attendance
Ability to respond positively to supervision and criticism
Ability to work harmoniously and productively with others
Ability to work in stressful situations with the public and management
Ideal candidate must have the ability to relocate within an assigned region/area