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Staybridge Suites in Rocklin, Ca has an immediate opening for a Front Desk Representative. As an extended stay brand, we at Staybridge SuitesÂ® hotels make sure every space features a sense of community, comfort, and convenience, so guests can feel at home while on the road. Come join our team and help our guests have a home away from home!
The current position will be evening (3pm -11pm) shifts and occasional Night Audit (11pm - 7am) shifts. Must be available to work weekends and holidays. Previous hotel experience preferred but not required.
Responsible for attending to the need of all guests especially during check-in and check-out times. They are often the first face a guest sees, so their role in the organization is critical.
Assistant General Manager/ Front Desk Supervisor
Essential Job Functions:
Providing information to guests about policies, services, and amenities
Responding to requests from guests for assistance and information about the local area (directions, places to eat, etc.)
Processing all types of payments
Selling rooms to "walk-in" customers
Making reservations in person and over the phone
Inform housekeeping staff of room availability
Respond to guest complaints
Answer the phone
Balancing the cash drawer
Making any correction to accounts that may be necessary
Entering/changing reservation information on the computer system
Posting charges to guest accounts
Ensure guest safety
Any other duties assigned by Supervisor
Qualifications & Requirements:
Must be able to problem solve in order to resolve guest issues that may arise
Able to work in a fast-paced environment
Exceedingly organized and efficient with the ability to multitask
Desire to deliver outstanding customer service
Must be detail-oriented
Must be able to problem solve in order to effectively deal with internal and external customers
Will be required to work holidays and weekends
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to stand, walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl as well as talk and hear. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. The employee must be able to see differences in widths and lengths of lines, such as those on graphs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please email resumes or come to the hotel and fill out an application.