25 Aug
Specialist IS Analyst
California,

Vacancy expired!

Top 3 Must Have Skill Sets:


  • Strong Windows OS experience

  • Strong IS troubleshooting experience

  • Excellent customer service in busy environment and willing to work with COVID safety restrictions/guidelines for being physically on site




Day to Day Responsibilities:


  • Configure and deploy Windows OS based laboratory systems using Amgen’s pre-defined lab image to support laboratory instruments. Work with the scientists for functional testing and acceptance; supporting regulatory validation steps as required. Maintain IT asset inventory systems during deployments.

  • General Ticket Resolution: Actively respond to incidents and requests for all laboratory software and systems. Perform system administration of both local and enterprise laboratory software and systems including: user account management, licensing management, Tier 1 incident response and troubleshooting.




Job Summary



Amgen is seeking to engage a Specialist IS Analysts with windows administration expertise to join the Enterprise Benchtop Services team for assignment through January 2021. The position will perform Windows system administration for laboratory-based computer systems used to control laboratory instruments (instrument controllers). The IS Analysts will work closely with scientific functional groups to install, configure, test, maintain, and troubleshoot lab workstation hardware and software.

  • This position will be specifically focused on upgrading Amgen’s lab IT assets from Windows 7 to Windows 10 and supporting processes to ensure proper instrument data management. The role will also work on general lab IT system problem tickets as reported by lab scientists.

  • Service will typically be provided during normal Amgen business hours between 8:00 am to 5:00 pm Monday – Friday, excluding Amgen Holidays and Shutdowns. However, some work may be required to be performed before or after these hours. Position is available on Amgen’s campus in South San Francisco CA (1 position).


Typical activities will include:



Windows Upgrades: Configure and deploy Windows 10 based laboratory systems using Amgen’s pre-defined lab image to support laboratory instruments. Work with the scientists for functional testing and acceptance; supporting regulatory validation steps as required. Maintain IT asset inventory systems during deployments

Lab Data Remediation: Configure data management software to automate movement of data from lab instrument computer systems to Amgen enterprise file shares.

General Ticket Resolution: Actively respond to incidents and requests for all laboratory software and systems. Perform system administration of both local and enterprise laboratory software and systems including: user account management, licensing management, Tier 1 incident response and troubleshooting.

Documentation: Use ServiceNow to track service requests and/or escalate issues when necessary and to keep Amgen asset inventory up-to-date.



Additional tasks may include:

Physically inventory laboratory computers and reconcile with laboratory inventory system

Support corporate deployments of anti-virus, software patches to laboratory computers

Partner with Instrument vendors on system requirements, setups and configurations for new systems as well as upgrades to existing systems.

Develop and maintain administration tools for the Enterprise Benchtop team primarily in Powershell, C#, ASP.NET, Python, SQL, and IIS



"This posting is for Contingent Worker, not an FTE"

Vacancy expired!