Customer Service - people oriented, working with customers, partners, shareholders, solution mindset (1+ years experience)
Business Operations (small business/corporate setting) - (1+ years experience)
Microsoft Office Suite (Excel/Outlook primary) (1+ years experience)
Day to Day Responsibilities:
Ensuring complete and accurate resolution of membership related issues that arise from the Membership Inquiry Mailbox
Assisting and Supporting the Membership Analyst in providing timely and accurate operational execution of contract and pricing strategies
Customer research and validation including creation of new customer records in customer master system
This role will support Membership Analysts with administration tasks and adhoc projects
The Senior Associate is primarily responsible for assisting the Membership Analyst in providing timely and accurate operational execution of contract and pricing strategies, implementation of blanket discount programs, and for conducting appropriate analyses and accurately resolving discrepancies in the customer or chargeback data.
This position also requires a strong investigate skills and organization to prioritize multi competing interests.
Data collected requires monitoring, validation and loading into relevant systems.
Customer data can be obtained from outside parties such as wholesalers, GPO's, customers, and third party data vendors.
Interaction with these outside parties and various internal departments is required. Position operates within a fast-paced environment, and the ideal candidate will possess the ability to take initiative, problem solve, work independently. Additional Interaction and strong communication with internal and external customers.
Education and Experience
Bachelors degree highly preferred
Advanced degree a plus
4+ years experience (6 or more a plus) in Sales & Marketing or Finance
Demonstrated track record of increasing responsibility Required Competencies and Skills Knowledge
Very strong computer & M/S Office skills. Develops spreadsheets models for moderately complex financial analyses.
Excellent verbal and written communication skills. Delivers formal presentations. Communicates effectively within department.
Problem Solving High attention to detail/reporting accuracy, while also able to focus on the overall problem/solution Translates high volumes of data into meaningful information to support key business decisions Identifies and implements process improvement opportunities
Complex problem solving capability that identifies problems within the department and develops solutions from a strategic and operational perspective Autonomy
Completes projects and makes decisions with minimal direction and strong ability to develop prioritization and completion timeframes for multiple assignments Self-motivates and owns a project from inception to completion
Thinks strategically (can see the big picture) while delivering results at the appropriate level of detail
Tolerance of ambiguous situations Contribution
Strong presentation skills
Can effectively articulate and influence a meeting outcome with TPCM attendees with some managerial support
Team player, looks for ways to support team members Effectively represents their team in a complex matrix organization with cross-functional groups within TPCM and support functions
Strong project management skills and leads projects as required Interprets and applies regulations associated with relevant legal issues Provides analyses and recommendations to support decisions by team management
Membership works with all hospitals and clinics in USA within the correct pricing in the USA. moving from different contract and pricing to receive the right discounts.
bachelors degree in business administration or equal plus work experience (1+ years)
or Associate degree and 3+ years of experience
"This posting is for Contingent Worker, not an FTE"