26 Aug
Front Desk Supervisor - Limelight Aspen

Vacancy expired!

Job Description

Position Summary & Objective

The Front Desk Supervisor will oversee the activities of the Front Desk staff, consistent with Limelight Hotel standards.

Service Standards

Eye contact should be made at a distance of no less than 10 feet from every guest.

A genuine smile should be offered at a distance of no less than 5 feet from every guest.

Employees should build rapport with guests during any conversation, if the guest responds to the initial statement with a conversational demeanor.

Guest last name is used effectively, but discreetly, as a signal of recognition as least once and not more than twice during any conversation with guests.

Before concluding conversations, the guest is verbally offered additional assistance with a statement relevant to the guest's individual needs.

Vacancy expired!