26 Aug
Front Desk Supervisor - Limelight Aspen
Colorado,

Vacancy expired!

Job Description


Position Summary & Objective


The Front Desk Supervisor will oversee the activities of the Front Desk staff, consistent with Limelight Hotel standards.


Service Standards


Eye contact should be made at a distance of no less than 10 feet from every guest.


A genuine smile should be offered at a distance of no less than 5 feet from every guest.


Employees should build rapport with guests during any conversation, if the guest responds to the initial statement with a conversational demeanor.


Guest last name is used effectively, but discreetly, as a signal of recognition as least once and not more than twice during any conversation with guests.


Before concluding conversations, the guest is verbally offered additional assistance with a statement relevant to the guest's individual needs.

Vacancy expired!