Job Description Summary:
The Colonial Health Center (CHC), a multidisciplinary, integrated, student healthcare service, serves as the primary mental health agency for GW students and the entire campus community. One of our missions is to support students' mental health and personal development by collaborating directly with students to overcome difficulties and challenges that may interfere with their academic, emotional, and personal success.
The Colonial Health Center seeks a Clinical Services Coordinator to manage client wellness and autonomy through advocacy, communication, education and the identification and facilitation of services.
Reports to Assistant Director of Clinical Services, the Clinical Services Coordinator is responsible for the following:
- Acts a non-clinical representative of the Clinical Services Team, acts as first-level triage support following routine guidance, managing a caseload of students, ensuring they receive appropriate interventions and are monitored effectively. This includes, but is not limited to, the appropriate referrals of students to on-campus resources. Provides administrative support in preparing for, organizing, and documenting Clinical Services Team daily and weekly activities, including case assignment, triage duty, after-hours and CARE reports, hospital transport log, and suicide assessment & tracking; edits and updates clinical and administrative forms.
- Monitors, updates, and organizes the Center's email account and referral network database in conjunction with the Clinical Services Team; provides appropriate referral resources to students and families under the direction of staff clinicians.
- Attends relevant Center staff meetings (triage duty, case assignment, clinical services team, etc.) and documents topics discussed and action items created, in progress, and completed.
- Provides administrative support for the maintenance and tracking of special assessments (for mental health withdrawals, anger management, etc.).
The position is based at GW's Foggy Bottom Campus in Washington, DC. The incumbent may perform other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Qualified candidates will hold a high school diploma/GED plus 1.5 years of relevant professional experience, or, a Bachelor's degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications: Preferred Qualifications:
- Bachelors or Masters in higher education, student affairs, or related field preferred.
- Highly developed organizational and time management skills.
- Evidence of organizational understanding and an ability to work collaboratively.
- Experience in organizing and prioritizing workload to meet required deadlines and department objectives.
- Experience in medical and/or mental health settings, preferably in higher education, including an understanding of confidentiality and its legal and ethical limitations.
- Excellent interpersonal communication skills—in person, in writing, and via technology.
- Knowledge of and experience with electronic medical records (EMRs), Word, and Excel.
- Sensitivity to diversity and multicultural issues.
Typical Hiring Range $17.49 - $22.77 How is pay for new employees determined at GW?