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06 May
Supervisory Appeals Officer *MSP* (Appeals Team Manager (Settlement Officer))
District of Columbia,

Vacancy expired!


  • Duties


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Duties


Summary


WHAT IS THE APPEALS DIVISION?


Independent by statute, staffed by highly trained professionals who provide mediation for any taxpayer contesting IRS compliance actions. Appeals is the last opportunity for the IRS and a taxpayer to resolve disputes prior to litigation, and ensures that all taxpayers can receive an impartial review of their tax case.


See "Other Information" for Locations.


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Responsibilities


WHAT DOES A FRONTLINE MANAGER DO? As a Front Line Manager, first level supervisor, you will be responsible for assigning, directing, and reviewing the work of subordinate employees. You will use your leadership skills and management techniques for planning, scheduling, and coordinating work operations, planning and carrying out the training and development of employees, evaluating employees' work performance, and in performing all other related administrative functions. Generally, you will direct the work operations of subordinates performing administrative, complex clerical, technical and/or work comparable in nature. The functions, activities, and services provided may have limited geographic coverage and support activities within specific agency program segments.


As a FrontLine Manager you will:



  • Plan work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for completion of work.

  • Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.

  • Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.

  • Give advice, counsel, or instruction to employees on work and administrative matters.

  • Interview candidates for positions within the organization/unit, and recommend appointment, promotion, or reassignment to such positions.

  • Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.

  • Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.

  • Identify developmental and training needs of employees, providing or arranging for needed development and training.

  • Initiate ways to improve production, work processes, and/or to increase the quality of the work directed.


WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov


Travel Required


Occasional travel - 1 - 5 nights per month


Supervisory status


Yes


Promotion Potential


04



  • Job family (Series)


0930 Hearings And Appeals



  • Requirements


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Requirements


Conditions of Employment



  • Refer to Other Information

  • Click "Print Preview" to review the entire announcement before applying.

  • Must be a U.S. Citizen or National

  • IRS Employees with Career or Career Conditional Appointments


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Qualifications


You must meet the following requirements by the closing date of this announcement.


BASIC REQUIREMENTS (FRONTLINE MANAGER): You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service. To be qualifying for this position your experience should be sufficient to demonstrate:



  • Knowledge of management techniques, methods, theories, principles, and labor relations concepts, to assure optimum utilization of personnel, equipment, and space for the accomplishment of all program objectives with combined technical and administrative oversight;

  • Knowledge and understanding of regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled;

  • Knowledge of basic budget management principles and practices (i.e. ability to maintain and manage financial resources); and

  • Knowledge of communicative techniques to effectively and diplomatically interact with internal and external customers.


In addition to the qualifications listed above, specialized experience must include:



  • Knowledge of policies, practices and procedures to address all circumstances involving the settlement of complex and difficult tax cases.

  • Ability to analyze and evaluate collection programs, policies or procedures to improve organizational effectiveness and efficiency in the use of resources and to assess the impact of new programs, policies or legislative changes on existing programs and resources.

  • The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.

  • To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.


Education

Vacancy expired!


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