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20 Jun
Patient Care Coordinator I (BiLingual Preferred)
Florida, Orlando

Vacancy expired!

Position Purpose: Handle inbound and outbound calls, including the processing and upkeep of pharmacy orders and handling of order inquiries and issues


Reach out to all new patients and introduce them to services and products via telephone


Respond to incoming calls and answer any related questions


Maintain patient census and reach out to patients prior to them needing their medications


Ascertain from the patient all of their supply needs and review medication inventory


Offer any additional support or assistance, such as consultations with pharmacists and classes


Maintain statements and inform patients of co-pays and past due amounts


Process payments in the form of credit card transactions


Schedule delivery of medication after all patient needs are addressed


Document all related communications with pharmacy personnel, patients, physicians, nursing agencies and other related individuals


Provide technical support to physicians, nurses, and patients


Assist and maintain all related pharmacy records (prescription logs, care plans, medication profiles, and any other related files) as determined by the pharmacist


Perform various related tasks as determined by management or the State Board of Pharmacy or Joint Commission


Education/Experience: High school diploma or equivalent. 0-1 years of pharmacy technician, call center or customer service experience. Strong customer service skills. Healthcare experience preferred.


Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Vacancy expired!