Position Purpose: Handle inbound and outbound calls, including the processing and upkeep of pharmacy orders and handling of order inquiries and issues
Reach out to all new patients and introduce them to services and products via telephone
Respond to incoming calls and answer any related questions
Maintain patient census and reach out to patients prior to them needing their medications
Ascertain from the patient all of their supply needs and review medication inventory
Offer any additional support or assistance, such as consultations with pharmacists and classes
Maintain statements and inform patients of co-pays and past due amounts
Process payments in the form of credit card transactions
Schedule delivery of medication after all patient needs are addressed
Document all related communications with pharmacy personnel, patients, physicians, nursing agencies and other related individuals
Provide technical support to physicians, nurses, and patients
Assist and maintain all related pharmacy records (prescription logs, care plans, medication profiles, and any other related files) as determined by the pharmacist
Perform various related tasks as determined by management or the State Board of Pharmacy or Joint Commission
Education/Experience: High school diploma or equivalent. 0-1 years of pharmacy technician, call center or customer service experience. Strong customer service skills. Healthcare experience preferred.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.