Excellent hands on and experienced Loss Prevention Officer needed! From security services to loss preventions, we are looking for an Excellent candidate to keep our associates, guest and assets safe and sound. Are you the person we are looking for?
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guestsâ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Be familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain complete awareness of: Scheduled group activities and house count Property facilities and services Hours of operation Facility layout Fire and emergency plans Departmental rules of conduct Verify and approve arrests, when necessary on the third shift by local police department, obtaining appropriate documentation. Notify property GeneralManager regarding any reports involving possible liability. Quickly and efficiently investigate the root causes of problems and provide immediate and permanent resolution in order to enhance our guestsâ satisfaction prior to departure. Identify and report any potential hazards ensuring they are corrected promptly. Write incident and accident reports and ensure appropriate follow-up with guests, visitors and associates, documenting all contacts. Manage all fire alarms and emergencies within the property. Legibly complete designated reports. Communicate by radio with designated resort personnel. Assume responsibility for radio and earpiece issued. Report to scenes of vehicles accidents/thefts and document specified information. Coordinate towing of vehicles, if necessary. Report to scenes of guest or associate fighting. Complete documented reports on theft, lost items, assault, alleged food poisoning and other guest complaints and include any law enforcement reports. Investigate suspicious persons on resort property, removing them or calling police for backup when necessary. Ensure all guest room doors are secured; assist guests with room access. Work with outside agencies (i.e., police) Complete all paperwork and closing duties before leaving. Review property status and any follow up actions with on-coming staff. Ensure nightly security log is turned in daily to appropriate manager. Complete scheduled walks of the property consistently. Assist sick and injured guests and associates, ensuring documentation and disposition of reports. Assist in lobby and AYS when other staff is working with guests. Assist with overnight Room Service orders as needed or necessary. Each associate is expected to carry out, within their capabilities, all reasonable requests by management.