11 Mar
Spa & Salon Support, Laniwai - A Disney Spa
Hawaii,

Job Summary:


From massages and skin care treatments, to unique "rain water" therapies and personalized programs, Laniwai Spa at Aulani, A Disney Resort & Spa offers over 150 relaxing and refreshing therapies designed to help our guests truly unwind during their stay.


Our cast members provide the ultimate level of personal attention and a first rate dedication to impeccable service that Disney is known for world over. From our skilled practitioners, who administer skin and massage treatments to our talented salon professionals, each individual makes sure our guests take an amazing journey without ever leaving Aulani, A Disney Resort & Spa.


At Laniwai Salon, our full service salon offers manicures and pedicures, Bridal hair, makeup, haircuts and waxing. All treatments include herbal bath, deep cleanse, bamboo peel exfoliation, herbal lotion, nail treatment and massage. There are even special experiences for guests 12 and under.


Click Here to learn more about Laniwai Spa at Aulani, A Disney Resort & Spa.


Our cast members at Laniwai - A Disney Spa, help our guest soothe, rejuvenate the mind, body and spirit. Apply to this posting to be considered for one of following non-licensed positions at Laniwai - A Disney Spa:



  • Spa Host/Hostess

  • Spa Attendant


Responsibilities:


Spa Host/Hostess:



  • Properly open and close spa each day according to Standard Operating Procedures

  • Accurately book, change and cancel spa appointments

  • Review guest appointment/schedules as needed

  • Acknowledge and greet guests who enter and leave the spa facilities

  • Provide detailed descriptions of spa treatments, packages, services, facility features and houses of operation

  • Utilize spa computers with skill and proficiency

  • Maintain a Spa Desk Bank

  • Answer the phone promptly and use the guest's name throughout the phone conversation

  • Maintain a safe, clean and well-organized spa environment through consistent monitoring of the male or female locker/facility area

  • Actively promote spa, treatments, services, sessions and retail as well as programs and promotions

  • Maintain a clean, safe, fully stocked and well organized work area

  • Handle guests questions and concerns professionally and courteously

  • Provide accurate and immediate responses to all requests by guests ensuring complete guest satisfaction

  • Regularly attend/participate in and support ongoing training to continue to be knowledgeable about current spa trends


Spa Attendant:



  • Acknowledge and greet Guests who enter and leave the spa facilities

  • Issue spa lockers, robes and slippers to guests and escort guests to their lockers

  • Provide orientation tour, explaining spa amenities offered and answering guest questions

  • Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation

  • Maintain a safe, clean and well-organized spa environment through consistent monitoring of the male or female locker/facility area

  • Actively promote spa, treatments, services, sessions, and retail as well as programs and promotions

  • Maintains a clean, safe, fully stocked and well organized work area

  • Maintain eye contact when addressing all spa guests

  • Handle guests questions and concerns professionally and courteously

  • Provide accurate and immediate responses to all requests by guests ensuring complete guest satisfaction

  • Regularly attend/participate in and support ongoing training to continue to be knowledgeable about current spa trends


Basic Qualifications:



  • Must be detail oriented and have the ability to multi task

  • Must have enthusiasm and possess excellent guest service skills

  • Excellent communication and listening skills

  • Enjoy working with people and possess a friendly and outgoing personality

  • Follows Open/Close procedures for spa facilities to include male or female locker areas

  • Adhere to loss prevention guidelines

  • Follow stock replenishment procedures

  • Comfortable with suggestive selling


Preferred Qualifications:



  • Prior spa, reservation sales or concierge experience preferred – familiarity with spa products/services and terminology helpful

  • Basic computer knowledge

  • Basic cash handling

  • Knowledge of Hawaiian/Japanese language preferred

  • Previous experience in a hospitality or tourism related role on the Hawaiian Islands preferred


Additional Information:


SCHEDULE AVAILABILTY


This role is Part-Time and requires full availability for any shift, a MINIMUM of THREE (3) days p