26 Aug
Manager- Strategic Change & Communications
Illinois, Chicago

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Company Description

We are proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers served each year. McDonald's is people business just as much as we are a restaurant business. We strive to be the most inclusive brand on the globe by building a workforce with different strengths who make delicious, feel good moments that are easy for everyone to enjoy.

At McDonald's, we are dedicated to using our scale for good: good for people, our industry and the planet. We see every single day as a chance to have a lasting impact on our customers, our people and our partners. We will continue to pursue big, global initiatives while remaining kind neighbors and supporters of our local communities.

We are moving fast and are building a passionate team to help us. This means the company is looking for innovators, leaders, sprinters who are focused on crafting memorable experiences for our customers, employees and partners. Joining McDonald's means thinking big daily and preparing for a career that can have impact around the world.

Job Description

The Manager, Strategic Change is responsible for developing and executing change management strategies in support of the priorities within Global Technology. Global Technology is responsible for the entire global technology portfolio at McDonald's, ranging from our restaurant and digital technologies to the infrastructure and technology platforms that support our business. McDonald's restaurant and digital technology powers 71 million orders in 120 countries across the globe every single day – serving 1% of the total global population.The position is responsible for creating and implementing effective change plans for technology priorities, shifts, and organization change.Specifically, this Manager would be responsible for the Change Strategies and Plans for high priority projects in US Technology in which change management is critical to achieving business outcomes. The Manager is part of the broader Strategic Change team and ensures alignment of change strategies and messages necessary to successfully position Global Technology and its priorities within McDonald's.Principal AccountabilitiesIn addition to following McDonald's policies and procedures, principle accountabilities include, but are not limited to:Change StrategyDevelop and manage comprehensive change strategies by applying a structured Change Management methodology to multiple, complex transformational programs within U.S. Technology across several dimensions (vision, change readiness, impact assessments, stakeholder management, communication, role-based training plans, etc) across a portfolio of projectsConduct change impact analysis across people, process and technology dimensions, risk assessments, change readiness assessments to improve people ROI and successfully lead people through transitionsDevelop ongoing stakeholder management analysis and action plans to identify key players and resistors of a change initiative and plans to aid their transitions (impact analysis, stakeholder interviews)Assist with the development and socialization of processes and protocols for implementing change Manage change team members and / or consultants as needed to advise and coach on the successful development and execution of change management projects within a given department verticalCommunication StrategyDevelop proactive communication strategies and plans to support broader change management goals on key initiativesPlan and develop strategic messages and communication plans and execute creative delivery across various stakeholders and users to drive organizational change and specific events to drive awareness and adoption.Create strategic message opportunities and leadership presentations as it relates to projects.Ensure relevance, consistency, integration, alignment, and appropriate timing of messages across the organization.Develop and monitor mechanisms to continually gather feedback from key stakeholders to adjust change and communication strategies where needed.Culture and PerformanceServe as trusted partner with leadership team and project leads to identify and address gaps in helping employees evolve in context of modernization effortsCoaching/CounselingManage change team members and / or consultants to advise and coach on the successful development and execution of change management projectsProvide change management coaching to leaders and project teams to ensure we optimize people ROI on critical initiativesCounsel leadership and individuals on development of key messages and on effective message delivery.Support project teams by reviewing and recommending refinements to direct communication work products.Leverage knowledge of communication and the functional area employee mindset to advise and assist functional teams.Provide leadership coaching and thought partnership to Leadership Team members for how change plans can and should be applied to their various projects


Bachelor's degree or advanced degree in change, organization development and / or communications-related field. 5-10 years of experience in organization development, strategic change, or consulting, with an emphasis on internal communications. At least 4-6 years of experience managing complex projects from conception to delivery Change Management, Organizational Development and/or Communications experience Proven leadership and ability to influence and work with Sr. Leadership and multi-disciplined teamsExperience leading people or contractors preferred; Global Experience preferredExperience within Technology is preferredAbility to navigate, orchestrate, and work through complex issues with a strategic, tactical, and fresh perspectivePrevious experience managing executive-level communicationsProven ability to develop and implement change and communication strategy for key initiatives.Proven ability to adapt quickly to a fast paced environment and support multiple high priority work streamsHigh level of strategic focus and perspective and tactical ability to deliver.In-depth knowledge of communication strategies, tools, and vehicles and application of written communication skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

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