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03 Apr
Desktop Support III
Indiana, Evansville

Vacancy expired!

SUMMARY OF THE JOB A Desktop Support III is a customer service driven professional skilled in the installation, configuration, and troubleshooting of Windows Desktop environments # XP, Vista, MS Office Applications, VPN connectivity, IPAQs, Anti-spam and Anti-virus protection. Some experience or understanding of Windows Server 2000/2003 and networking a plus. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES (50%) Job Duties include the following, other duties may be assigned. 1. Responsible for supporting Deaconess Health System users. 2. Works to maintain and improve the deployment of IT leased hardware. 3. Address any maintenance upgrades required. 4. Able to work to standards and document efforts. 5. Ability to work independently. 6. Demonstrates a strong sense of teamwork, professional appearance, solid communications and customer service skills. 7. Maintains accurate asset tracking inventory. 8. Utilizes and helps to maintain Help Desk tracking software. 9. Utilizes and adheres to Change Management procedures. 10. Provide technical support, including routine maintenance and/or problem investigation/resolution for installed applications as assigned. Develop Subject Matter Expert (SME) capabilities for applications and/or technologies as assigned. SME responsibilities differ depending on the application but always include consulting regarding application operation, application performance monitoring/optimization, and coordination of vendor support. 11. Analytical and problem solving skills. 12. Assists in developing and improving the Help Desk#s productivity and customer service rating. 13. Ability to answer the ACD telephones and respond accurately and courteously to customer inquiries. Additional areas of expertise needed in: Diagnose and resolve unique, nonrecurring problems associated with application software, operating systems and hardware; determine the source of problems and classify their level, priority and nature. Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices. Install and support PC, laptop, tablet and mobile hardware and software. Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function. Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades. Work with hardware deployment team to ensure that new equipment is installed and ready to operate on schedule. Ensure desktop computers interconnect seamlessly with diverse systems including associated systems, file servers, email servers, computer conferencing systems, application servers and administrative systems. Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions. Certifications from CompTIA or Microsoft are a plus # OB Requirements # QUALIFICATIONS Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience Associates Degree in Computer Information Services or Computer Science with 5+ years of relevant Desktop Support Experience. Certificates, Licenses, Registrations Baseline Certification per Career Development Plan Plus 3+ Advanced Certifications and/or College Course per Career Development Plan #


SUMMARY OF THE JOB A Desktop Support III is a customer service driven professional skilled in the installation, configuration, and troubleshooting of Windows Desktop environments – XP, Vista, MS Office Applications, VPN connectivity, IPAQs, Anti-spam and Anti-virus protection. Some experience or understanding of Windows Server 2000/2003 and networking a plus.                    ESSENTIAL FUNCTIONS AND RESPONSIBILITIES (50%) 


Job Duties include the following, other duties may be assigned.



  1.   Responsible for supporting Deaconess Health System users.


2.   Works to maintain and improve the deployment of IT leased hardware.


3.   Address any maintenance upgrades required.


4.   Able to work to standards and document efforts.


5.   Ability to work independently.


6.   Demonstrates a strong sense of teamwork, professional appearance, solid communications and customer service skills.


7.   Maintains accurate asset tracking inventory.


8.   Utilizes and helps to maintain Help Desk tracking software.


9.   Utilizes and adheres to Change Management procedures.




  1. Provide technical support, including routine maintenance and/or problem investigation/resolution for installed applications as assigned.  Develop Subject Matter Expert (SME) capabilities for applications and/or technologies as assigned.  SME responsibilities differ depending on the application but always include consulting regarding application operation, application performance monitoring/optimization, and coordination of vendor support.




  2. Analytical and problem solving skills.




  3. Assists in developing and improving the Help Desk's productivity and customer service rating.



  4. Ability to answer the ACD telephones and respond accurately and courteously to customer inquiries.


Additional areas of expertise needed in:



  • Diagnose and resolve unique, nonrecurring problems associated with application software, operating systems and hardware; determine the source of problems and classify their level, priority and nature.

  • Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices.

  • Install and support PC, laptop, tablet and mobile hardware and software.

  • Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.

  • Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.

  • Work with hardware deployment team to ensure that new equipment is installed and ready to operate on schedule.

  • Ensure desktop computers interconnect seamlessly with diverse systems including associated systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.

  • Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.

  • Certifications from CompTIA or Microsoft are a plus


 


OB Requirements & QUALIFICATIONS                    Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  


Education and Experience 


Associates Degree in Computer Information Services or Computer Science with 5+ years of relevant Desktop Support Experience.


Certificates, Licenses, Registrations


Baseline Certification per Career Development Plan


Plus 3+ Advanced Certifications and/or College Course per Career Development Plan

Vacancy expired!