25 Aug
Client Service Representative - Emergency Department
Indiana,

Vacancy expired!

Job Description:


VCA Advanced Veterinary Care Center is a referral practice and 24 - hour emergency service hospital. We are located in Fishers, IN off of 96th and Hague Road. We are currently seeking a full time Client Service Representative for our emergency department. Hours are evening/night and every other weekend. Previous veterinary experience is not required but is strongly encouraged.


ESSENTIAL FUNCTIONS:



  • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms, and assisting clients during their pet emergency

  • Scheduling and confirming appointments

  • Placing outbound calls for follow-ups and reaching out to prospective clients

  • Presenting and explaining fees, including processing payments

  • Recommending, selecting, and obtaining products and services, including prescriptions

  • Managing medical records, charts, reports and correspondence

  • Other duties as assigned


QUALIFICATIONS:



  • At least one year of proven past experience helping customers

  • High School Diploma/GED or equivalent

  • Excellent listening and communication skills

  • Compassion for pets and peopleā€”as well as awareness and understanding of others' reactions

  • Proven decision-making skills to choose the most appropriate course of action

  • The ability to integrate new information into problem-solving

  • Willingness to work non-traditional hours, including nights, weekends and holidays

  • The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste


BENEFITS:


We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

Vacancy expired!


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