25 Aug
Client Service Representative - Emergency Department

Vacancy expired!

Job Description:

VCA Advanced Veterinary Care Center is a referral practice and 24 - hour emergency service hospital. We are located in Fishers, IN off of 96th and Hague Road. We are currently seeking a full time Client Service Representative for our emergency department. Hours are evening/night and every other weekend. Previous veterinary experience is not required but is strongly encouraged.


  • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms, and assisting clients during their pet emergency

  • Scheduling and confirming appointments

  • Placing outbound calls for follow-ups and reaching out to prospective clients

  • Presenting and explaining fees, including processing payments

  • Recommending, selecting, and obtaining products and services, including prescriptions

  • Managing medical records, charts, reports and correspondence

  • Other duties as assigned


  • At least one year of proven past experience helping customers

  • High School Diploma/GED or equivalent

  • Excellent listening and communication skills

  • Compassion for pets and peopleā€”as well as awareness and understanding of others' reactions

  • Proven decision-making skills to choose the most appropriate course of action

  • The ability to integrate new information into problem-solving

  • Willingness to work non-traditional hours, including nights, weekends and holidays

  • The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste


We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

Vacancy expired!

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