We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
The Panel Care Coordinator functions as an intermediary between the Medical Team and the patient. In this capacity, the role is designed to provide first line support to electronic and telephonic queries. This requires the Panel Care Coordinator to proactively manage patient care for those non-office visits. As the primary conduit for the transmission of information between patient and Medical Staff, the Panel Care Coordinator will need to use their discretion to convey pertinent information to the Medical Team to correctly prescribe a treatment plan. The goal of this position is to gather, assimilate and convey the correct information to the Medical Team to provide a timely treatment plan.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at Ochsner's discretion.
Required – Completion of an accredited Medical Assistant Program
Required – 1 year experience as a Medical Assistant
Required – Medical Assistant Certification
Knowledge Skills and Abilities (KSAs)
- Must have computer skills and dexterity required for data entry and retrieval of information
- Ability to understand patient panels and core medical terminology
- Effective verbal and written communication skills and the ability to present information clearly and professionally
- Familiarity with electronic medical record (EMR) systems and handling patient records
- Strong interpersonal skills, including the ability to work with a diverse population
- Serves as a communication conduit between the patient and medical staff. This encompasses answering first line medical queries issued by phone or email.
- Gathers pertinent patient information for medical staff, routing and/or escalating calls based on patient information.
- Schedules and review patient care charts to coordinate future healthcare visits.
- Interprets patient data to route and/or escalate to the appropriate medical staff.
- Ensures that patient charts and medical records are timely and accurate to help provision care.
- Leverages medical knowledge and established procedures to evaluate patients and complete applicable scoring.
- Updates and maintains all registry reports while leverage this data to draft a patient care plan.
- Maintains and verify panel data, ensuring its accuracy and applicable to the patient care plan.
- Implement treatment programs as created by Medical Staff to address Patients with chronic conditions.
- Monitors the patient's adherence to care plan through reassessments
- Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
- Other related duties as required.
Physical and Environmental Demands
The physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.
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