06 Mar
Onsite IT Support
Maryland,

Company Description




Our Motto: You Request. We Respond. It Gets Done!®


We can’t take credit for coming up with that motto ourselves. Many years ago, one of our customers used those exact words to describe what it was like working with us. It wasn’t the last time we heard that sentiment from our customers, so naturally, it became the core representation of ourcompany.


We work every day to uphold that value and deliver that experience to ourcustomers.


We passionately believe technology, when used decisively and with care, will turn your ideas and visions into tangible solutions that will help you grow your business and run it moreefficiently.


We’re also 100% fiercely dedicated to providing customers with professional, high-level service for a true return oninvestment.


Our Mission:


To provide highly customized, groundbreaking technology solutions that further our customers' business goals and objectives. To be elemental in the "Idea Cycle" – from Vision, to Design, to Development, to Implementation. To be responsive. To "Get It Done." To experience continued growth and profitability while providing rewarding and forward thinkingcareers.




Job Description




Responsibilities:



  • Visit our customers in the Metro Area (for which you are applying) when an onsite presence is needed.


  • Troubleshoot and resolve computer and network related problems with the assistance of remote personnel.


  • Implement new technology with the assistance of remote personnel.Identify technology solutions based on analysis of customer support needs.


  • Strong and consistent communication with customers.


  • Documenting work performed and other technical information for our clients



Skills & Experience Required:


​Ideal candidate will have at least 1 year experience in the following:



  • Ability to diagnose and fix hardware and software issues for both desktops and servers


  • Experience installing and troubleshooting problems on WinXP, Windows7, Win2003/2008 Server, Active Directory, Exchange, DNS
    End-User and Help Desk experience in MS Office Suite and other common desktop applications


  • Experience in troubleshooting network related issues that can be related to network infrastructure such as switches and routers


  • Configuration of TCP/IP settings on network and troubleshooting TCP/IP issues


  • Certifications such as A+, MCSE, MCTS, MCITP, CNE, CCNA are a plus but not required


  • Candidate must live within close proximity of Metro Area (for which you are applying)





Additional Information





Learn more and apply atwww.milestechnologies.com/careers