24 Aug
Unit Operations Coordinator MPLS (0.7 FTE / Nights)
Minnesota, Minneapolis / st paul

Vacancy expired!

About Children's Minnesota


Children's Minnesota is the seventh largest pediatric health system in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's serves kids throughout the Upper Midwest at two free-standing hospitals, 12 primary and specialty care clinics and six rehabilitation sites. Additionally, Children's is Minnesota's only Level I pediatric trauma center inside a hospital dedicated solely to children. In 2018 Children's Minnesota was verified as a Level I Children's Surgery Center by the American College of Surgeons. Children's maintains its longstanding commitment to the community to improve children's health by providing high-quality, family-centered pediatric services and advancing those efforts through research and education. This work is made possible in large part by generous philanthropic and volunteer support from individuals and organizations throughout the state and region. An award-winning health system, Children's received Magnet® recognition from The American Nurses Credentialing Center (ANCC) in 2018 and is regularly ranked by U.S. News & World Report as a top children's hospital. Please visit childrensMN.org.


Department Overview


The special care nursery in Minneapolis is a 33-bed, 24-room unit and is part of the Mother Baby Center at Abbott Northwestern and Children's Minnesota Minneapolis Hospital. The special care nursery team cares for babies who are 32 weeks and older and require a higher level of care than the newborn nursery provides, as well as full-term babies who may be sick, have an anomaly or are transitioning from the neonatal intensive care unit (NICU) to home. We care for these babies and their families and provide education to help them learn how to care for their baby at home. Our team of nurses, social workers, occupational therapists, physical therapists, neonatologists and nurse practitioners work together to provide a supportive and nurturing environment for the patients, families and staff. We value teamwork, open communication, safety and respect. We embrace an environment that encourages learning and professional growth. Our team is committed to providing excellent care to our patients and families.


Position Summary


The Unit Operations Coordinator is a pivotal front line individual who provides exemplary customer service to families, staff, providers and visitors, both in-person and by phone. Answer questions, warmly, promptly, and correctly, and problem solve as needed. Provides first response to phone calls that come into the units, arranges for deliveries to patients rooms, directs visitors to their destinations, and maintains a safe, welcoming environment at all times, modeling service excellence to the organization. This individual is the key liaison to other departments and provides other disciplines with the tools for their jobs. The Unit Operations Coordinator supports patient care on the unit(s) and provides overall administrative support for the unit. This individual is also the unit(s) technology resource.


Education/Work Experience:



  • Post-secondary education or equivalent experience required (college degree preferred)


Skills and Abilities:



  • Outstanding professional and positive customer service skills essential

  • Positive attitude

  • Exceptional problem solving skills

  • Strong computer skills such as Microsoft word, excel or hospital technology systems

  • Ability to coach others with hospital technology systems

  • Competent with basic medical terminology

  • Demonstrates excellent interpersonal, written and verbal communication skills with a clear understanding of English language (reading, writing and speaking)

  • Self-directed, organized, and problem solver.

  • Ability to multitask, direct and support information processes on patient care units, work independently and within a team


Physical Demands


Please click here to view the Physical Demands


All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children's requires proof of immunity to vaccine preventable infectious diseases prior to employment, as recommended by the Centers for Disease Control (CDC).


Children's Minnesota is committed to providing Equal Employment Opportunities to all applicants. EO M/F/Disability/Vet Employer.

Vacancy expired!


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