02 Jul
Systems Engineer (Helena)
Montana, Helena

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Company: Entré Technology Services
Duties:
• Consults with the accounts that you are the lead technologist on products and services that can enhance their business
• Coordinate and collaborate with the Sales Team and Technical Services Director to perform periodic strategic planning sessions with the accounts that you are the lead technologist
• Communicates with assigned accounts on a periodic basis to check customer satisfaction, report on current technology performance, and share status on project implementations
• Be alert to Entre's business opportunities in the accounts that you are the lead technologist
• Be sensitive to and aware of Entré's performance in servicing the needs of the accounts that you are the lead technologist
• Provide technology leadership and quality assurance in the accounts that you are the lead technologist
• Be available to investigate and interview prospective business opportunities, and then work with the Sales Team and Technical Services Director in developing solutions, and presenting the recommendations
• Develops, leads, and follows project plans
• Performs network health assessments and technology audits
• Keep apprised of changes in the industry that affect our business clients and their technology needs
• Participates in new technologies research and evaluation that are suitable for our market and business clients/prospects
• Apply systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications
• Provide design, development, documentation, analysis, creation, testing or modification of computer systems
• Participate in the setup, implementation, and support of desktop systems including installation of hardware, software, and peripheral equipment for output, network connectivity, and backup systems
• Install network and desktop operating systems, software, and special configurations
• Install, monitor, and support anti-virus software and other desktop and network security products
• Provide help desk support duties
• Provide network administration duties--remotely and onsite
• Provide computer diagnostic and repair services--remotely and onsite
• Perform data migration from old systems to new systems
• Provides top tier technical support when a problem/issue requires escalation
• Provides internal support for general operations
• Develop documentation for networks, network specialty appliances, and desktop systems
Job hours: 8 hours per day and 5 days per week, Monday through Friday. Extra time is occasionally expected for time sensitive technology initiatives, internal projects, and client needs.
Job requirements:
• knowledge and experience providing onsite and remote support
• experience preparing new computer systems and peripherals
• experience using and supporting Windows desktop applications and operating systems
• knowledge and experience in a Microsoft server environment
• knowledge and experience integrating mobile devices, and voice/data.
• demonstrated ability to solve complex, multi-disciplinary problems
• experience installing desktop operating systems and applications
• experience diagnosing and repairing computers and peripherals
• customer service personality, and proven ability to work on a team
• ability to work in fast-paced environment
• maintain reasonable accessibility to receive calls from the Entré Dispatcher and Technical Services Director
• consistent attention to the needs/requests of your account assignments, including timely follow-up
• experience in a professional and consultative approach to your interaction with our external customers (i.e., honest, trustworthy, objective, competent)
• good communication skills--both verbal and written at a consulting level
• consistent communication habits when sharing opportunities, task status, task issues, and resolution
• strong research, analytical, and problem-solving skills
• demonstrated ability and willingness to mentor others
• responsible for personal timekeeping in terms of accuracy, clarity, and timeliness
• follow office procedures for tracking and managing time
• be familiar with project management concepts and apply to the larger jobs/tasks
• professional, neat appearance
• dependability
• have a Montana driver's license in good standing
• minimum 8 years work experience in computer industry
• maintain competency and appropriate certifications in your designated technology specialties
• some lifting required
If interested, please email resume.