To assure client satisfaction and optimize company growth through timely and appropriate responses to client requests for services and information.
Responsible for the intake of incoming referrals/inquiries to the Private Care Department.
Use telemarketing and follow-up techniques to convert inquiries to requests for service.
Follow-up on all Web-referrals received with the goal of conversion to active client status.
Accurately complete inquiry and intake forms for all service requests and forward information to appropriate departmental personnel.
Relay messages and referrals to appropriate staff in a timely manner.
Notify clinical managers and administrative supervisors of changes.
Obtain appropriate credit and/or insurance information from caller; explain billing, client/guarantor agreements, and supervisor visits to client.
Identify any issues which affect service delivery through regular, on-going communication with Field Supervisors, and private pay clients and clinical management staff as necessary.
Submit required intake documentation that is accurate and complete so Administrative Supervisors can place cases appropriately.
Participate as required in developing and implementing procedures, which maximize operational efficiencies.
Participate in special projects related to the private pay program.
Participate in the Quality Assurance program as directed by the Administrative Manager.
Participate in On-Call rotation to meet departmental needs.
Other duties as assigned.
Education: High School diploma or equivalency required. Bachelor's degree preferred.
Experience: Two (2) years related work experience which includes distributing work assignments preferably in a health care or social service setting. Supervision of office and/or field staff preferred.
- Excellent customer service and organizational skills
- Excellent problem-solving abilities
- Ability to write clearly
- Excellent interpersonal and verbal communication skills