We are working with one of our best clients that is a premier manufacturer of high purity hose, couplings and assemblies for the food/beverage, dairy, pharmaceutical, bio-tech/health and personal care industries. They have a reputation of being a leader in innovation, cutting edge technology and delivering outstanding service. This company is in need of a talented Customer Service/Inside Sales Representative , in the Cincinnati area.
Work directly with customers either by telephone or electronically
Respond promptly to customer inquiries
Obtain and evaluate all relevant information to handle product and service inquiries
Prepare quotations, provide pricing and delivery information
Perform order entry and data proofing; coordinate any changes, address delivery needs and acknowledge results to the customer.
Critically review orders for specification, part number, quantity level, pricing and requested delivery date.
Process orders based upon quotation and customer purchase orders.
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Keep records of customer interactions and transactions
Maintain customer databases
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process
Work with customer to resolve any questions or issues relative to order fulfillment.
Performs other duties as required
Requires an Associate Degree or Higher Education
Minimum of 3 years of Customer Service/Inside Sales experience
Excellent Technology/Computer Skills
Ability to establish priorities, work independently and proceed with objectives without supervision
Bilingual English/Spanish skills a plus
MUST be able to pass a Hair Follicle Drug Screen and Background Check
To be a part of something special, APPLY NOW!!!