As a Distribution Services call center agent you will service stores and field management concerning deliveries, product flow and store/customer service. You will utilize web-based call logging software to record, track, report and resolve open issues. You will also assist stores, field management and Distribution Operations management by performing billing/credit procedures, maintaining management reporting and completing other tasks as assigned.
Our ideal candidate is someone who has strong communication skills with demonstrated ability to communicate clearly, accurately and tactfully, both verbally and in writing, excellent listening skills and ability to articulate ideas and ability to work both independently and responsibly in a team environment. We also look for someone who has a proven ability to work with a high degree of accuracy and attention to detail with proven excellence in problem-solving skills and be customer service driven, friendly and courteous.
- 1+ years of experience in a call center environment
- 2+ years of customer service experience
- 1+ years of Microsoft Word, Excel and Outlook experience
- Previous retail store experience
- Bilingual in Spanish
Verifiable High School diploma or GED is required.
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.