USA, Rapid City, SD
Job Posting Title
ASI-Customer Service Representative
- Due to the safety of our employees we are temporarily offering this position, the opportunity to work from home*
As a subsidiary of GE Appliances, Advanced Services Inc. (ASI) assists GEA customers at all levels. You will be receiving inbound calls about major appliance inquiries. Customer calls vary from pre-sale information, product registrations, part sales, product troubleshooting, and scheduling delivery appointments. For the past 30 years, we have developed a culture of celebrating and rewarding our employees. We take pride in providing community support. We offer exciting promotional opportunities and career paths. As a Customer Service Representative for Appliance Deliveries, you can expect to work a shift up to 8:00 p.m. MST and rotating Saturdays up to 5:00 p.m. MST. For your skills and performance, we offer a base rate of $13.00 per hour, plus performance-based incentives, paid weekly. We also offer a comprehensive benefits package, including medical, dental, vision, short-term and long-term disability, life insurance, tuition reimbursement and the ability to earn paid time off. This is a great position for those wanting to expand customer service skills in a call center environment with advancement opportunities!
What you will Do
WHAT YOU WILL DO:
After 3 weeks of training, you will use Windows-based programs and other internal applications to:
Assist customers through inbound telephone calls for inquiries on appliance deliveries
Provide information on product availability, delivery and order processing.
Schedule deliveries and resolve post-delivery issues.
Offer alternate resolutions for customer concerns.
Support Store Associates, Call Center Associates, and Consumers in all aspects of the delivery process.
Create an outstanding quality service experience for the GE Appliance consumer
advocating with multiple internal departments on their behalf for reasonable and satisfactory resolution
Other duties as assigned by Leadership.
- Meet all work schedule demands and obligations with compliance, integrity, and according to values, processes and policie
What you need to Succeed
High School Diploma or GED required; two+ years sales or service experience desired
Passion for customer service and problem solving
Strong organizational skills; effectively utilize time management, ability to multi-task, and use critical thinking
Organized and thorough, with effective time management skills
Able to prioritize and plan to rapid satisfactory resolution.
Ability to adapt to change
Flexible with ability to take direction from management yet work independent to achieve goals.
Excellent written communication skills, good typing ability, and computer skills - comfort navigating multiple online applications.
Good listening and questioning skills, with ability to resolve conflict and strong sense of ownership with proven follow-through skills.
Exceptional negotiation & conflict resolution skills
Able to diffuse difficult situations or irate customers resulting in satisfactory resolution.
Proven attendance record showing dependability/accountability to work as scheduled
Proven ability to accept constructive feed back and apply coaching
Desire to work in a team environment to work towards common goals
- Ability to remain calm and patient while handling challenging customer concerns
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.