VillaSport Athletic Club and Spa offers an exciting and fulfilling career opportunity for those who thrive in a fast-paced, energizing environment. Our resort-style clubs are where fitness, family and community all come together. As a growth company with ambitious expansion plans, VillaSport is looking for talented and motivated people who can grow with us and can deliver best-in-class customer service on a scale not seen in the industry.
If you are a high-performing, outgoing, service-oriented individual looking for a chance to make a difference, you belong at VillaSport. We offer a fantastic work environment, competitive wages, a complimentary club membership, and a benefit package that includes a 401(k) plan with a generous company match of up to 4% of an employee’s compensation.
The Member Experience Director takes ownership of the membership acquisition process from beginning to end. This position hires, trains and directs a team of Membership Ambassadors to ensure every new member has a positive buying experience and is warmly welcomed and oriented to the club. The team focuses on and executes best practices to ensure effective member acquisition, member integration, and the creation of NPS “Promoters”. The Member Experience Director is responsible for the club achieving its membership goals. This position will be provided with direct supervision by the General Manager and Assistant General Manager, and a dotted-line reporting relationship to the Vice President of Member Experience. The Member Experience Director must be highly organized and able to lead a department.
YOUR FOCUS AND OUR FOCUS:
To maximize revenue.
To control expenses.
To deliver excellent customer service.
To maintain the quality and cleanliness of your facility and work space.
Relationship-based selling/servicing skills and training/presentation skills
Word, Excel and PowerPoint basic proficiency
Budgeting and analysis skills
Experience with grassroots marketing
Specific experience in customer engagement and retention is a plus
3 years sales management and leadership experience
Club and/or hospitality industry experience (high-end, resort-style, family-oriented facilities) preferred
Excellent written and verbal communication skills; great listening skills
Polished phone skills
Able to handle multiple and concurrent projects and responsibilities
Accountable for meeting deadlines
Creative and resourceful
Strong leadership skills
Skilled at rapport and relationship-building
Bachelor’s degree preferred
First Aid/CPR certification required within 90 days of hire date
For more information, please visit our website at www.villasport.com.
Please send your resume and salary range requirements.
No unsolicited phone calls or resumes from recruiters. Any unsolicited resumes received will be deemed the property of our Company and no recruiting and/or placement fees will be paid out should the forwarding of said material result in hire.
California Privacy Rights Notice for Employees and Job Applicants
Under the California Consumer Privacy Act (“CCPA””), Syufy Enterprises (along with all of its affiliates) is required to inform California residents who are our employees and job applicants (together “consumers”) about the categories of personal information we collect about you and the purposes for which we will use this information. This notice contains disclosures required by the CCPA and applies only to personal information that is subject to the CCPA.
Categories of Personal Information we collect. We collect the following categories of personal information about consumers who are California residents.
Personal and online identifiers (such a first and last name, email, address or unique online identifiers);
Categories of information described in section 1798.80€ of the California Civil Code (such as physical characteristics or description, social security number, driver’s license or state identification number, address, insurance policy number, and bank account number);
Characteristics of protected classifications under California or federal law (such as race or gender);
Professional or employment related information;
Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies;
Internet or other electronic network activity information;
Audio, electronic, visual, thermal, olfactory, or similar information;
Other information about you that is linked to the personal information above; and
Inferences drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
How we use Consumers’ Personal Data. We use and disclose the personal information we collect for our business purposes. These purposes include without limitation:
Processing, evaluating, and communicating with you about your application, including to check references or your background, and communicate with you about other jobs that may interest you.
Other business purposes as identified in the CCPA, which include:
Auditing related to our interactions with you;
Detecting and protecting against security incidents, fraud, and illegal activity;
Performing services (for us or our service provider) such as account servicing, processing orders and payments, and analytics
Internal research for technological improvement;
Activities to maintain and improve our business; and
Other one-time uses.
Other interactions with Syufy Enterprises and its affiliated companies. We may collect information about you that is unrelated to your employment or application to our company, if you are a business customer of one of our offered services or if you interact with one of our customers.
Contact Us. For more information or questions and concerns about any of our company practices, please contact us at:
150 Pelican Way
San Rafael, CA 94901