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02 Apr
Medical Call Center Representative
Texas, San antonio

Vacancy expired!

We are seeking a Medical Call Center Representative for our Patient Assistance Center located in San Antonio. This position will be responsible for scheduling all non-surgical office appointments, responding to incoming phone calls from established patients and other external callers, and communication with sites to ensure that patient phone call requests are resolved in a timely manner. This role is critical to creating a positive first impression for the practice and to show patients a "we care" attitude, which has a significant impact on patient loyalty and their relationship with the practice.



Responsibilities:


  • Respond to incoming phones calls for all sites promptly and in an exceptional quality manner.

  • Appropriately schedule patient appointments based on physician guidelines.

  • Clearly and concisely document every patient request and pertinent information via EMR so that practice can successfully respond to patient needs.

  • Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.

  • Coordinates work efforts with other team players to achieve an efficient work flow and time adherence within the office.

  • Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients.

  • Perform other office duties as assigned by manager.




Qualifications:

  • 1 Year of call Center

  • Medical terminology

  • Bilingual Preferred

Vacancy expired!


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