Purple is a world leader in combining innovative thought with comfort solutions for every body. To us, comfort means more than great products, it means empowering every employee to feel comfortable being themselves. We believe diversity, in all its forms, helps us be a better company. Purple has 100+ granted and pending patents along with industry-defining marketing campaigns. We guarantee your career at Purple will be a one-of-a-kind "Career in Comfort." We invite you to join one of the fastest growing consumer product companies, adding to our team of amazing individuals who will help us take over the world — starting with the mattress industry.
The Home Delivery Dispatch will be directly responsible for exemplifying the Purple brand while assisting and tracking the in-home deliveries and set-ups of our sleep products. This will include interfacing with customers in a professional, courteous manner, building the delivery routes, managing exceptions, and addressing customer and driver needs. This position requires high attention to detail with the ability to be cool under pressure.
Essential Duties and Responsibilities
- Routing shipments in our delivery software
- Communicating with driver team regarding changes and any customer needs
- Reviewing orders for accuracy to ensure a smooth delivery for the customer
- Be a brand ambassador by executing a high level of service
- High School Diploma or higher
- Comfortable on the phone
- Customer Service experience is a plus
- Former dispatch experience a plus
Knowledge, Skills and Abilities Requirements
- Clear and courteous verbal communication
- Familiar with MS Office programs
- Strong Interpersonal Skills
- Must pass a background check and drug test
Willing to work a 12-hour shift
BENEFITS AND PERKS
- Medical, Dental, Vision
- 401(k) Match
- Generous PTO
- Market Money
- Earn a Mattress
- Purple Swag
- Amazing Purple Products
WHY WORK AT PURPLE?
Make your mark: We value innovative thinking. At Purple, you will be empowered to bring your ideas to life as we work together to improve people's lives through comfort.
Gain unique experience: Be a part of one of the fastest growing companies in Utah! The contributions you make will matter at Purple as the company continues to grow with you.
- Awesome culture: Join the tight-knit team at Purple and you can enjoy working alongside industry experts, making close friends, and annual employee appreciation events.
Purple provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment.