01 Nov
Customer Service Agent - UPS (salt lake)
Utah, Salt lake city

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DetailsRequisition #: 2516142499Job Category: AdministrativeOperation: UTCSTJob Group: AdministrativeJob Grade: 006Job Code: S408Relocation Assist Available: NoLocation: SALT LAKE CITY, UT 84119 -UTAH CSTC TELEPHONE CENTERJob Description*This is a seasonal position to support customer demands during our peak season. A completion bonus is available to those who remain in good standing throughout their assignment. Additional details will be provided during orientation.*The GBS Customer Care representative is responsible for delivering exceptional customer experiences, and represents UPS Customer Care by interacting with customers throughout their UPS journey to provide a quick, easy, and enjoyable personalized experience. He/She helps UPS deliver excellent service and creates value for our customers by following processes and providing solutions to customers that enable growth. The GBS Customer Care representative helps UPS improve service by identifying and removing barriers to employee and customer success, and by exemplifying a United Problem Solver spirit. Responsibilities and DutiesDelivers exceptional customer experiencesAssists customers with shipping questions and delivery resolutions when neededMaintains awareness of performance goals and resultsMeets and exceeds Key Performance Indicator metrics like Customer Survey Scores, Quality, Customer Impact Time, and Adherence to ScheduleSubmits ideas and solutions to improve the UPS experienceKnowledge and SkillsAbility to thrive in a team environmentStrong customer service skills and listening skillsStrong written and verbal communication and problem solving skillsAbility to manage multiple tasks simultaneously in a fast paced environment with minimal supervisionDetail orientedEnergetic and enthusiasticResponsible and resilientCustomer service or general administrative experience PreferredBasic QualificationsMust be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employerEmployer will not sponsor a visa for this or future positionsMust be currently located in the same geographic location as the job or willing to relocate yourselfMust be 18 years of age or olderMust have a high school diploma or equivalentMust be willing to take a basic literacy computer testOther CriteriaEmployer will not sponsor visas for position.APPLY TODAY: https://ad.doubleclick.net/ddm/clk/318110673;146577612;e?https://www.jobs-ups.com/job/salt-lake-city/seasonal-customer-care-representative/1187/5999085/?Howheard=P4927&utm_source=craigslist.com&utm_campaign=region_20_district_10&utm_medium=job_board&utm_content=job_posting&ss=paidUPS is an equal opportunity employer race/color/religion/sex/national origin/veteran/disability/sexual orientation/gender identity.Apply here : http://20-10-corpprof_Cgo75cljobs.ripplejobs.com/d4d8b3b0-074d-42f5-a3be-57e083cecbef

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