24 Aug
Onsite Support Engineer

Vacancy expired!

Job Description

Currently seeking an Onsite Support Engineer to work at our client in Springfield, VA


Principal Technical Support Engineer - OSE Federal - Springfield, VA

Public Trust BI Clearance Required

We are currently seeking Principal Technical Support Engineer to work in this fast-paced environment with world-class engineers and customers, and cutting-edge technology on a daily basis to ensure the customer always has access to the critical data that our products provide.

Essential Responsibilities:

  • Work with customers to troubleshoot and resolve complex product issues

  • Interface with our world-class support, development and SQA teams to identify and to resolve product issues

  • Utilizing client's Knowledge Management database, research & develop technical tips and solutions

  • Advise customer on network management best practices using product suite

Required Experience

  • Bachelor's Degree in computer science/Network Security or equivalent discipline

  • Minimum of 5 years in network management supporting external customers

  • 2 plus years in critical and managed customer care

  • Proven expertise in customer relationship and management

  • Network Management experience in Federal DOD environment preferred

  • Experience working remotely, but cooperatively with HQ

  • Demonstrated ability to identify and resolve complex network problems

  • Cisco Certification (CCNA minimum, CCNP preferred)

  • Linux Certification (RHTC minimum)

  • Knowledge of Windows and Unix operating system environments

  • Ability to write technical articles outlining problems resolution and troubleshooting steps contribute knowledge to the knowledge base)

  • Ability to multi-task with strong attention to detail

  • Ability to travel up to 25% -Project Management Certification a plus (PMP) -Server Hardware Support Certification a plus (Dell DOSD)

  • VMWare Certification a plus

  • Active Public Trust BI Clearance Required

Company Description

Founded in 1989, Glotel opened its doors as a telecom staffing provider. Today, Glotel has evolved into a niche brand operating at the intersection of IT, engineering and communications to optimize our clients.

Vacancy expired!