14 Feb
Behavioral Health Case Manager
Washington, Seattle-tacoma

Job SummaryAs a member of the Counseling Program, the Case Manager helps participants gain access to needed medical, social, educational and other services. This includes direct assistance in gaining access to services, coordination of care, collaboration with therapists on identified goals of Individual Service Plans, networking and collaborating with community partners to meet all client goals and program outcomes, and linkage to appropriate services. Case Management includes: (1) assessment of the eligible participants to determine service needs; (2) development of an individualized integrated care plan; (3) referral and related activities to help the participant obtain needed services; and, (4) monitoring and follow-up.Responsibilities and DutiesCase ManagementThe Case Manager conducts outreach, recruit, enroll, and manage a caseload of 32 consistent participants. Caseload may fluctuate depending on the needs of the program and its participants.Collaborates with therapist(s) and implements comprehensive service plan with clearly identified goals. Contributes to service plan updates as needed to reflect changes in client’s status and progress.Responds to participants in crisis, conduct risk assessment evaluations, coordinate and refer to additional services and resources and amend service plans appropriately.Coordinates and collaborates with community organizations/agencies/schools to provide comprehensive case management i.e. counseling, referrals, and follow-up.Conducts outreach into community to advocate on behalf of participants and program.Works collaboratively with staff and partners to maintain a system of positive reinforcement and sequential, consistent net support.Project Delivery and Group FacilitationA Case Manager facilitates social/support groups and/or other activities that promote the achievement of participant’s services goals.Keeps participants engaged, enrolled and motivated towards goals and outcomes.Provides effective and timely services and follow-ups in accordance with treatment plans; including collaboration with other providers associated with multi-system involved participants and if appropriate and their families (e.g. Seattle schools, juvenile justice system, children’s administration/DCFS, and Department of Developmental Disabilities).Reporting and DocumentationThe Case Manager completes documentation according to agency requirements, maintain case files, and other related documentation.Prepares and maintains all required case management records and reports.Provides regular progress reports to Supervisor and meet regularly (min 2 times/month) with Supervisor for supervisory meetings.Adheres to program standards for documentation including updating ETO database records (within 48 hours)Maintains confidentiality of records in accordance with HIPAA and other federal, state, and county guidelines.Complies with administrative documentation and fee collection protocols.Weekly maintenance of caseload file and updates/reporting (as needed)Attend weekly individual and/or group supervision with supervisorOTHER DUTIESSupport and comply with the values, policies and practices of Atlantic Street Center.Actively participate in agency life and program activities. This includes school and agency meetings, supervision and consultation. Participate in required agency and team meetings (All-Staff, Counseling team) as well as other meetings as required by Supervisor and program structure.Maintain a flexible work schedule to provide efficient services to participants and meet program goals (this may include work in the evening).Maintain active and appropriate registration with the State of Washington at all times.Qualifications and SkillsQUALIFICATIONSTwo years direct social service experience with ethnically-diverse, low income, at-risk youth and their families; and/or experience providing any of the essential functions above is requiredBachelor’s Degree in social work, counseling, education or related social services field preferredExperience working or volunteering with non-profit organizations and/or community-based programs preferredActive registration as Agency Affiliated Counselor in Washington State or must be eligible to become in the first 30 days of employmentSPECIAL KNOWLEDGE, SKILLS, AND ABILITIESStrong organizational skills and timely follow-up managing complex tasks associated with providing services to multi-system (e.g. schools, juvenile rehabilitation, children’s administration/DCFS, and Department of Developmental Disabilities) involved youth and their familiesProven ability to deliver effective case management servicesKnowledge of mental health, alcohol/drug, and youth gang issuesKnowledge of juvenile justice system and the public school systemAble to relate well and take leadership roles with youthDemonstrated ability to develop and operate youth peer groups and activitiesSolid communication (written and oral), collaboration and intervention skillsAble to effectively and respectfully resolve conflictsKnowledge of community resources in the greater Seattle Metropolitan areaProven ability to work successfully in a multi-cultural/multi-ethnic environment, especially with African American and other ethnic minority inner-city youth and familiesAble to balance competing demands and maintain effective working relationships with staff, participants, volunteers, collaborators, and the general publicWork effectively under pressure and temporary increases to work loadComputer skills and proficiency with Microsoft Office suite software a mustExperience working with (ETO) and similar Electronic Records Management system software/databases preferredWORKING CONDITIONSPosition requires working a schedule which includes some evenings.Must be able to access clients at all locations served by ASC and places frequented by clients.Position requires driving your own vehicle whenever necessary to meet program needs.Valid WA state driver license and car insurance is required per state law.Driving time normally does not exceed 15 – 25% of the work week.BenefitsJoin a vibrant, multi-ethnic team that has served low-income people of color in Seattle for over 100 years. Atlantic Street Center offers excellent annual benefits for full-time employees including 16 days of vacation, 12 paid sick days, 10 paid holidays and employee medical, prescription, vision and dental coverage. After one year of successful employment we provide paid benefits such as a pension plan, life insurance, and short -and long-term disability insurance.Job Type: Full-timeRequired experience:knowledge of Seattle area community resources: 1 yearsocial service experience with ethnically-diverse youth: 2 yearsRequired education:Bachelor's

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