Business Center Head

Job Summary

Business Centre Head is responsible for overseeing the daily operations of the Business Centre, ensuring efficient administrative support, professional reception services, and high standards of hospitality and facility management. The role includes supervising reception staff, coordinating visitor and VIP arrangements, managing transportation and driver services, overseeing cleaning and cafeteria operations, and organizing meetings and corporate events. The position also ensures effective vendor management, cost control, service quality, and compliance with company policies, safety regulations, and environmental standards.

Key Responsibilities

• Lead and oversee the daily operations of the Business Centre to ensure efficient and professional support services.
• Supervise and guide the Receptionist team to maintain high standards of front office operations and customer service.
• Coordinate all client, visitor, auditor, and VIP arrangements, including reception, meeting room preparation, transportation, catering, and other hospitality requirements.
• Manage company transportation services by coordinating with the Head Driver to ensure the availability and efficient deployment of company vehicles and drivers.
• Oversee the performance of company drivers to ensure safe, timely, and professional transportation services.
• Monitor outsourced Cleaning Service personnel to ensure the cleanliness, housekeeping, and overall presentation of the Business Centre and designated office areas.
• Oversee cafeteria operations, including daily catering arrangements, food ordering, pantry supplies, and meal coordination for employees, visitors, meetings, and corporate events.
• Plan, organize, and coordinate internal and external events, meetings, training sessions, and corporate functions by ensuring all logistical and hospitality requirements are properly arranged.
• Manage the scheduling, utilization, and readiness of meeting rooms and Business Centre facilities.
• Coordinate with internal departments and external service providers to ensure smooth execution of Business Centre operations and support services.
• Monitor service quality of outsourced vendors and recommend improvements to enhance operational efficiency and customer satisfaction.
• Prepare and maintain operational records, service schedules, reports, and budgets related to Business Centre activities.
• Ensure Business Centre operations comply with company policies, administrative procedures, and applicable safety and housekeeping standards.
• Identify opportunities for continuous improvement in customer service, hospitality, facility management, and operational processes.
• Perform any other duties assigned by the immediate superior in support of Business Centre operations.
• To follow the Safety Rules and Regulation set refer to Occupational Health & Safety Policy and Environmental Policy by the yard
  
  

Key Requirements

• Bachelor’s degree in business administration, Hospitality Management, Hotel & Tourism Management, Office Management, Facility Management, or other related disciplines.
• Minimum 5–8 years of experience in Business Administration, Corporate Services, General Affairs, Hospitality, Office Management, or Facility Management.
• Minimum 2–3 years of experience in a supervisory or team leadership role.
• Experience in managing client hospitality, corporate events, transportation services, office facilities, or outsourced service providers is highly preferred.
• Good understanding of administrative operations, customer service, and vendor management.
• Proficient in Microsoft Office applications.
• Good communication skills in both English and Bahasa Indonesia.
  
  

Education

Bachelors in Management

Diploma in Business Administration

Certifications