CRM Performance Specialist
IT's Buah
CUSTOMER RELATIONSHIP MANAGEMENT (CRM) PERFORMANCE - Full-time/Part-time
At IT's Buah, health is not just a one-time transaction, but a sustainable lifestyle journey (#SehatBerdampak). As a CRM Specialist, you will hold the key to business growth by managing customer retention, reducing churn rates, and developing re-activation strategies for past customers so they continue to trust IT's Buah with their healthy nutrition.
You will collaborate closely with the Human Growth, Marketing, AI Health Consultant, and Sales/EHC teams to design communication flows (lifecycle messaging), loyalty programs, and data-driven campaigns that increase Customer Lifetime Value (CLV).
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