Customer Success Manager

JAC Recruitment


Tanggal: 9 jam yang lalu
Kota: Pekerjaan jarak jauh, Pekerjaan jarak jauh
Jenis kontrak: Penuh waktu
Jarak jauh
Responsibilities:

  • Educating customers on the business value of company's services through walkthroughs, use-case discussions, and value-based demonstrations.
  • Good communication & maintain close relationship with customers to understand all the problem they are facing while implementation
  • Apply the correct processes to address customer needs and ensure value is delivered
  • Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals
  • Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.
  • Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.
  • Serve as the primary point of contact for customers, ensuring high satisfaction, strong adoption, and long-term retention.
  • Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems.
  • Solidify partnership commitments and drive innovation aligned with customers' business challenges.
  • Increase customer engagement with products & services and identify major political barriers to customer success.
  • Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.



Requirement

  • Experience: Experienced business professional, preferably with 3-5 years of relevant industry expertise in Customer Success, SaaS platform use, Enterprise Sales or related fields.
  • Consulting Skills: Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
  • Ability to demonstrate company's product features and navigate customers
  • Knowledge of basic analytics use cases

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