Data Centre Operations Engineer - Yogyakarta

Teleperformance APAC is looking for a DCO Engineer to join our Data Centre Operations team in Yogyakarta.

The role is responsible for monitoring and managing network connectivity and IT infrastructure across APAC, handling basic troubleshooting, coordinating incidents, and ensuring service availability and performance.

Responsibilities

• Monitor and manage APAC network connectivity, including DIA, MPLS, Broadband, SD-WAN, and other WAN services.
• Coordinate with ISPs and vendors to handle network issues, troubleshooting, upgrades, maintenance, and service restoration.
• Monitor network and infrastructure performance using SolarWinds or other monitoring tools.
• Identify network issues such as outages, high bandwidth usage, latency, packet loss, and service disruptions.
• Perform Level 1 network troubleshooting, including Ping, Traceroute, connectivity checks, and basic IP and routing validation.
• Handle and coordinate infrastructure incidents from detection until resolution, working with Network, Systems, Security, Site IT teams, and external vendors.
• Provide incident updates, monitor resolution progress, and escalate complex issues to Level 2/Level 3 teams.
• Maintain network circuit inventory, including provider details, bandwidth, IP information, site details, SLA, and service status.
• Monitor vendor performance and SLA compliance, and follow up on recurring network issues.
• Assist with network circuit billing checks, contract audits, and service inventory updates when required.
• Monitor network capacity and bandwidth usage, and coordinate necessary upgrades with Network teams and service providers.
• Maintain incident reports, network documentation, and operational procedures.
• Work closely with regional IT teams to ensure reliable network and infrastructure services across APAC.
• Support critical incidents, major outages, and planned maintenance outside regular working hours when required.

Requirements

• Minimum Bachelor's Degree (S1) in Information Technology, Computer Science, Informatics Engineering or a related field.
• Minimum 1 year of experience in a similar position, preferably in NOC, Data Centre Operations, Network Support, or IT Infrastructure.
• Good understanding of networking fundamentals, including TCP/IP, IP addressing, VLAN, Routing, DNS, and WAN connectivity.
• Familiar with network monitoring tools such as SolarWinds or equivalent platforms.
• Basic knowledge of network troubleshooting using Ping, Traceroute, and other diagnostic tools.
• Able to handle basic troubleshooting, incident coordination, documentation, and issue escalation.
• Good communication, analytical, and problem-solving skills.
• Able to work independently and collaboratively with internal teams and external vendors.
• CCNA, CompTIA Network+, or ITIL certification is an advantage.
• Willing to work Full Work From Office (WFO) in Yogyakarta.
• Willing to work on a rotating shift schedule, including night shifts, weekends, and public holidays.

Job Details

• Position: DCO Engineer
• Location: Yogyakarta, Indonesia (GBS)
• Work Arrangement: Full Work From Office (WFO)
• Working Schedule: Rotating Shifts