Director, Technical Operations, Commercialization and Quality, Safety and Environment (QSE) - Indonesia

The Director of Technical Operations is a strategic leadership role and a key member of the Franchise Leadership Team, responsible for overseeing technical operations, commercialization, Quality & Food Safety, and Health, Safety & Environment (HSE) within Indonesia market. This role serves as the primary technical operations contact for Franchise partners and Bottlers. The Director drives cost efficiency, productivity, and regulatory compliance in collaboration with the Scientific & Regulatory Affairs (SRA) of the assigned market, while supporting the company’s long-term business strategy (ABP/LRP). The role also leads new packaging and product development/commercialization initiatives and ensures full market compliance with Quality, Food Safety, and HSE requirements in accordance with KORE policies.

KEY WORKING PARAMETERS

Scope & Impact

• Provide technical leadership to Franchise and bottling partners across Technical Operations, Commercialization, Quality & Food Safety, and Health, Safety & Environment (HSE)
• Act as the execution leader for Operating Unit (OU) TI&SC strategies at Franchise and market levels, ensuring alignment with OU Technical, Innovation & Supply Chain (TI&SC) priorities and business plans (ABP & LRP)
• Drive operational performance outcomes, including productivity, commercialization execution, asset reliability, process efficiency, continuity of supply, QFS and HSE performance, in collaboration with OU Supply Chain and other TI&SC functions
• Partner with OU Supply Chain on annual capacity and infrastructure planning, ensuring technical readiness to meet demand and growth plans without duplicating Supply Chain ownership.
• Ensure full compliance with KORE policies, regulatory requirements, and company standards across all technical and QFS & HSE domains.
• Serve as the primary technical escalation point for bottlers, leading issue resolution, incident management, and corrective actions.
• Lead execution of new product and packaging commercialization in partnership with Supplier, CPS, bottlers, other TI&SC functions and Franchise functions.
• Contribute to business continuity and contingency planning at market level in alignment with OU Supply Chain and bottling partners.
• Build and sustain system capabilities across people, processes, technology, and infrastructure to support long-term, sustainable growth.
• Actively engage and develop teams by fostering a culture of trust, accountability, collaboration, and continuous feedback, while building a strong pipeline of future technical and cross‑functional leaders.
  
  

KEY SUCCESS PARAMETERS

Work Focus

• Serves as the OU TI&SC technical authority for bottlers at assigned market, ensuring safe, compliant, and efficient operations aligned with KORE, QFS, and HSE standards.
• Executes OU TI&SC strategy at market level, delivering ABP/LRP commitments through disciplined commercialization, operational excellence, and continuity of supply.
• Drives measurable improvements in productivity, and process efficiency in partnership with OU Supply Chain. Ensures technical readiness for capacity and infrastructure plans without duplicating Supply Chain ownership.
• Leads issue escalation and incident management, ensuring rapid resolution, strong root‑cause discipline, and prevention of recurrence.
• Builds sustainable system capabilities and develops a strong pipeline of technical and cross‑functional leaders.
  
  

Communication Focus

• Communicates clear, concise, and business‑relevant technical guidance aligned to OU priorities.
• Builds strong system partnerships with bottlers, OU TiSC functions, Franchise, CPS.
• Proactively escalates risks affecting supply, quality, safety, or execution with fact‑based recommendations.
• Demonstrates calm, credible leadership during critical events, reinforcing trust, accountability, and Coca‑Cola values.
  
  

Experience

• 5-7 of experience E2E Technical Operation OR QSE at FMCG
• Very good understanding of technical risk management, technical governance, project management framework and methodologies, Quality Safety Environment metrics and commercialization processes.
• Strong abilities to connect and collaborate with the bottling partners and suppliers and the commercial roles of the Franchise Operation
  
  

KEY Knowledge REQUIREMENTS

Please populate the below with 5 functional skills required for success in the job

Mastery Of (REQUIRED)

• Technical and Quality Food Safety, HSE
• Product Commercialization
• Project Management
• Continuous Improvement and Operational Excellence
• Communicating, Influencing and negotiation
  
  

Broad expertise in (GOOD TO HAVE)

• Supply chain optimization
• Contingency planning and BCP
• Business case preparation