Gojek - Central Planner and Process Control Manager

About The Role

As Central Planning & Process Control Manager at RAB, you’ll own two connected parts of our driver rental operation. The first is how we plan it: the right vehicles, drivers and people in the right place at the right time. The second is how we control it: clear processes, reliable data, and deviations caught before they turn into losses. You’ll turn demand signals, fleet data and team capacity into one operating plan. You’ll also build the process and control framework that makes sure the plan is carried out correctly, from driver onboarding and vehicle deployment to payments, support and collection. You’ll lead a small team of planners and Process Controllers, and your work directly drives fleet utilization, activation targets and leakage reduction across thousands of drivers in Jabodetabek. You’ll work closely with Business Operations leadership, Acquisition/Onboarding, Driver Support, Vehicle Ops, Fleet Partners, Finance/Collection, and the internal tools (RABOS) team.

What You Will Do

Central Planning

• Build and own the weekly and monthly operating plan: driver activation targets, vehicle allocation across pools and partners, and frontline team capacity.
• Forecast vehicle supply (incoming units, migrations, returns, units in service or repair) against driver demand, and flag gaps early.
• Plan vehicle deployment and redeployment to maximize utilization and minimize idle days, including handover, service and return schedules.
• Run the planning cadence (weekly planning meetings, plan vs. actual tracking) and run scenario analyses to support management decisions.
  
  

Process & Control

• Own RAB’s process and control framework: the end-to-end process map, a clear owner and source of truth for each step, and SOPs built into RABOS and FMS rather than left as static documents.
• Design control points and KPIs (utilization, idle vehicle days, activation vs. target, SLA, ticket aging, reconciliation gaps, no-show rates) and report on them through dashboards.
• Lead investigations of process deviations and losses (e.g. unreconciled payments, mis-routed tickets, idle or mis-allocated vehicles) and drive corrective actions to closure.
• Run periodic process audits and data reconciliations between operational systems and finance records.
  
  

Leadership & Change

• Lead, coach and develop a team of planners and Process Controllers.
• Work with product/tech to automate planning inputs, allocation rules, controls and access rights inside our tools.
• Govern process and plan changes: lead rollouts (training, communication to teams and drivers) and run post-launch reviews.
  
  

What You Will Need

• 5+ years of experience in operations planning, supply/demand or fleet planning, business process improvement, operations excellence, or audit, with at least 2 years leading a team.
• Hands-on experience in both planning (forecasting, capacity and allocation) and process control (SOPs, process mapping, audits and reconciliation).
• Strong data skills: advanced spreadsheets (pivot, lookup, forecasting models, reconciliation); SQL or BI tools are a strong plus.
• Structured problem-solving: able to turn messy, multi-source data into a simple plan, find the root causes of deviations, and push practical, tool-based fixes.
• Strong stakeholder management: able to influence leadership, partners and frontline teams, and to make trade-off calls with incomplete data.
• Experience in rental, fleet, mobility, logistics or high-volume operations is a plus.
• Fluent in Bahasa Indonesia and good working English; based in or able to work in Tangerang - Ciater.
  
  

About The Team

GoCar Fleet provides economic opportunity for Indonesians without their own vehicles to earn a good living as GoCar driver-partners. We offer affordable rental and massive selection of electric vehicles. GoCar Fleet is at a rapid growth pace, acquiring a significant number of revenue-generating vehicle assets every quarter.

You’ll be part of the Business Operations team at RAB, a car rental serving GoCar drivers across Jabodetabek. We sit at the center of the business. We turn targets and fleet data into plans that driver support, vehicle ops, onboarding and collection can execute, and we make sure that work connects through clear ownership, reliable data, and processes built into our own tools. We like to work from real data and frontline input, test changes quickly, and treat plans and SOPs as living tools rather than paperwork. Our mission is to build an operation that scales without losing control, and we’d love for you to help shape it.

About GoTo Group

GoTo is the largest digital ecosystem in Indonesia. GoTo's mission is to 'empower progress' by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy.

The GoTo ecosystem provides a wide range of services, including mobility, delivery, payments, financial services, and technology solutions for merchants. The ecosystem also provides e-commerce services through Tokopedia and banking services through its partnership with Bank Jago.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.