IT Support Engineer Spv

We're Hiring: IT Support Engineer Supervisor!

We are seeking a proactive and highly skilled IT Support Engineer Supervisor to lead our technical support operations in Jakarta. The ideal candidate will possess a blend of leadership capabilities and deep technical expertise to ensure the seamless operation of our IT infrastructure. You will be responsible for mentoring a team, optimizing support workflows, and ensuring that our staff receives top-tier technical assistance to maintain business continuity.

Location: Karawang jawa barat
Work Mode: Work from Office
Role: IT Support Engineer Spv

Job Description & Responsibilities
Core Responsibilities
● IT Infrastructure & Systems Maintenance: Coordinate and maintain critical IT infrastructure, network devices, and server environments to ensure optimal uptime. Oversee daily system administration, including user access management and configuration updates.
● Cybersecurity & Compliance: Coordinate the implementation and monitoring of cybersecurity protocols, ensuring full alignment with IT compliance, SOP standards, and regulatory readiness through accurate documentation and audit logs.
● Operational Technical Support: Provide timely technical support and incident resolution to maintain seamless business operations. ● Process & Governance: Maintain IT documentation, audit logs, and process governance records to meet compliance and audit standards. Ad-Hoc / Project Responsibilities
● IT Asset Lifecycle Management: Coordinate asset procurement, deployment, inventory tracking, and lifecycle management.
● Project Execution: Execute and monitor IT projects, ensuring delivery within defined scope, timeline, and budget constraints.
● Data & Performance Analytics: Analyze IT performance data to generate insightful reports and actionable recommendations for continuous operational improvement.

Job Requirements
● Education: Bachelor's Degree in Computer Science or related field
● Experience: 3 to 4 years of relevant hands-on experience in IT support, infrastructure, or network administration.
Technical Competencies:
● Solid background in IT Infrastructure Management (on-site lifecycle management and operational stability).
● Proficiency in Networking (configuring, maintaining, and troubleshooting routers, switches, and firewalls). ● Hands-on experience with System Administration (managing server environments, user access, and system configurations).
● Knowledge of IT Security Protocols to safeguard organizational data and network assets.
● Understanding of IT Compliance, SOPs, and Process Governance.
● Basic knowledge of Project Management and Data Analytics for reporting and project tracking.
Soft Skills & Behavioral Competencies:
● Strong Problem-Solving skills to identify root causes and execute effective corrective actions.
● Proactive approach with strong initiative to anticipate challenges and implement preventative solutions.
● Excellent Communication skills for effective collaboration with internal and external stakeholders.
● High Adaptability to changing priorities, new technologies, and evolving organizational needs.
● Demonstrated ability to work effectively in a Teamwork environment.

Ready to lead our tech team and make an impact? Apply now and let's grow together!