MySite Platform Support Engineer (L2 Application Support)

Location: Jakarta, Indonesia

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

Thales has been present in the Republic of Indonesia for 45 years in the defence, aerospace and space domains, delivering a wide range of civil and defence solutions that highlight our strong commitment to working with the Indonesian government and local stakeholders. In recent years, our innovative solutions in air traffic management systems and telecom satellites have further strengthened our presence in the country alongside our digital portfolio of solutions such as biometrics, data protection and cybersecurity now serving the needs of diverse customers in civil sectors.

About The Role

We are looking for a Solution Engineer to strengthen MySite, our room management system, within the Audiovisual Services Squad of the End-Point Tribe. You will take part in projects and run the configuration and maintenance of equipment and infrastructure across several countries, including France, the UK, Romania and Singapore.

The Audiovisual Services Squad supports the business across three areas:

• Video rooms: autonomous videoconferencing systems (Cisco and Polycom codecs)
• Audiovisual: all equipment in collaborative spaces, such as screens, meeting bars, microphones, speakers and sharing systems
• MySite (Room Management System): presence sensors, a mobile app and RoomPads, the small interactive screens outside each meeting room
  
  
  

Key responsibilities

• Write user guides
• Write support documentation
• Work closely with users, project teams and suppliers
• Contribute to the deployment of the solution
• Support the operational maintenance of the existing solution
• Handle escalated incidents as level 2 support (SN2)
  
  
  

Your profile

• You are comfortable writing documentation for end users and support teams
• You are proficient with Excel functions
• You work autonomously
• You enjoy getting to the bottom of technical issues and finding solutions
• Ideally, you know a scripting language and can build tools to automate repetitive tasks
• You understand client needs and requirements, and can discuss them in business terms
• You can work and discuss technical topics in English; French is an advantage
  
  
  

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.