ODU Acquisition & Base Management Officer

PT. Indosat Tbk


Tanggal: 15 jam yang lalu
Kota: Pekerjaan jarak jauh, Pekerjaan jarak jauh
Jenis kontrak: Penuh waktu
Jarak jauh
Job Description

Job Scope

  • Execute acquisition campaigns and manage the lead funnel by region and channel.
  • Track and improve conversion across the chain: lead, order, install, activate.
  • Coordinate installation capacity with vendors and field operations; keep install lead times short.
  • Clear acquisition blockers fast - coverage questions, device stock, scheduling.
  • Report funnel performance and support dealer and agent acquisition programs
  • Monitor base health: active vs dormant, usage, payment behavior and churn signals.
  • Run retention, recovery and win-back campaigns for at-risk and disconnected customers.
  • Manage lifecycle touches: onboarding, upsell and cross-sell (higher tiers, IDU), renewal.
  • Work with performance and network teams on churn drivers and feed the fixes back.
  • Segment the base and maintain the contact strategy and campaign calendar.

Competencies

  • Execution discipline - Follows every lead and blocker to the end.
  • Coordination - Aligns vendors, installers and channels without letting things drop.
  • Customer orientation - Treats the install experience as part of the product.
  • Problem solving under pressure - Unblocks install issues fast.
  • Data tracking - Knows the funnel numbers cold, week by week.
  • Customer empathy - Understands why customers leave before they leave.
  • Analytical segmentation - Spots the patterns in usage and payment data.
  • Campaign management - Plans, runs and measures touches end to end.
  • Collaboration - Works smoothly with network, CX and collections teams.
  • Persistence - Keeps after churn drivers until the numbers move.

Qualifications

  • Bachelor’s degree in Business, Marketing, Telecommunications, or a related field.
  • Minimum 3 years of experience in customer acquisition, sales operations, customer lifecycle management, or a related field, preferably in the telecommunications industry.
  • Experience in managing acquisition campaigns, sales funnels, and customer retention or win-back programs.
  • Good understanding of customer lifecycle management, churn analysis, and campaign performance monitoring.
  • Strong data analysis skills to track acquisition conversion, customer activity, and churn performance.
  • Good coordination and communication skills to work with vendors, field operations, dealers, and cross-functional teams.
  • Strong execution, problem-solving, and customer-oriented mindset.
  • Proficient in Microsoft Excel and reporting tools.

Cara melamar

Untuk melamar pekerjaan ini, Anda perlu otorisasi di situs web kami. Jika Anda belum memiliki akun, silakan daftar.

Posting CV

Pekerjaan serupa

Property Permit & Regulatory Staff

Blibli, Pekerjaan jarak jauh, Pekerjaan jarak jauh
14 jam yang lalu
About The RoleAs Blibli Group continues to strengthen its future-ready omnichannel ecosystem , our consumer electronics retail business requires strong regulatory compliance and effective stakeholder relationships to support smooth store operations and expansion.As a Property Permit & Regulatory Staff , you will manage store-related permits, monitor regulatory requirements, and maintain constructive relationships with local authorities and surrounding communities to support...

Strategic Account Manager Oncology (Jakarta)

GSK, Pekerjaan jarak jauh, Pekerjaan jarak jauh
14 jam yang lalu
GSK’s portfolio spans three product areas: vaccines, specialty and general medicines and our focus is to deliver better and faster for patients globally. Our unrivalled vaccine portfolio targets infectious diseases at every stage of life, helping to reduce the burden of disease for hundreds of millions of people. GSK has exceptional capabilities in vaccine science and technologies, including adjuvant/protein and...

Unsecured Loan, Operation, SeaBank

SeaBank Indonesia, Pekerjaan jarak jauh, Pekerjaan jarak jauh
16 jam yang lalu
Deskripsi PekerjaanCarry out pre-loan disbursement checks, loan disbursement and post-loan disbursement checksVerify the loan application by telephone call to the debtorCarry out the necessary reconciliation of loan data disbursementCarry out further verification of the debtor's identity which is determined accurately & quicklyCarry out the necessary follow-up on the results of debtor and loan data verificationAssist in handling & resolving debtor...