Product Operation Specialist (1 year contract)

Job Description

Job ID: MJ000451

About The Role

Traveloka is seeking a Product Operations Specialist to help travellers discover relevant offers and travel packages through accurate execution, performance monitoring and continuous improvement.

Your primary focus will be Cross Sell merchandising, alongside operational support for Bundling Travel Packages. You will manage daily operations, analyze results and test improvements to the customer experience. As you develop familiarity with our products and tools, you will take greater ownership of operational modules and improvements, with guidance from Product Managers and collaboration with Design, Engineering and Data.

Key Responsibilities

Cross Sell Merchandising

• Set up and maintain merchandising modules, including content, localization, targeting and schedules. Check the customer journey before and after launch, and coordinate issue resolution with relevant teams.
• Build and improve Amplitude dashboards to monitor impressions, clicks, click-through rates and conversion. Work with Product and Data to validate metric definitions and tracking accuracy.
• Test changes to content, layout and sequence within agreed goals and scope. Analyze results and recommend next steps.
• Support merchandising platform initiatives, including Merch V2 migration, through configuration setup, testing and post-launch checks, working with Engineering on technical dependencies.
  
  

Bundling Travel Packages

• Curate and maintain travel packages with Market Management and Marketing, using travel-trend research and checks on availability, dates and terms to keep offerings relevant and accurate.
• Analyze inquiry and booking data, customer feedback and Travel Expert conversations to identify opportunities for improvement. Support tests of package content and presentation.
• Coordinate Travel Expert schedules and vendor follow-up, review service quality, and partner with Customer Care to address recurring issues and improve operating procedures.
  
  

Across both domains, maintain clear documentation of changes and findings, flag blockers early, and follow assigned work through to completion. Use AI tools to improve research and analysis, validating outputs against original sources. Product Managers set priorities and approve material changes; you will own agreed operational tasks and smaller improvements within those boundaries.

Requirements

• At least two years of relevant experience in product operations, merchandising, e-commerce operations, travel operations or a similar role.
• Strong attention to detail and organizational skills, with the ability to manage competing tasks and follow through independently.
• Comfortable using spreadsheets and basic performance metrics, with an interest in developing dashboarding, analytics and experimentation skills. Familiarity with Amplitude is an advantage.
• Clear communication and coordination skills, with the ability to learn new tools, investigate issues and work effectively with internal teams and external partners.
• Practical experience using AI tools for research or analysis, with sound judgment in checking accuracy and validating outputs.