Service Renewal and Upsell Specialist

G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech! We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our co-operation within G+D.

The whole world trusts us when it comes to physical or digital currencies. We increase the security and efficiency of the cash cycle in collaboration with central banks and the entire currency industry. As the market leader in advanced currency management, would you like to join us in shaping the future of payments?

Responsibilities: Key Activities:

• Implementation of service portfolio and and pricing (Calculation of offering strategy)
• Optimization and maximization of initial service-attach within solution and standard deals
• Deployment and development of service portfolio
• Enablement of product sales to sell standard services
• Adapting existing service activities to ensure a customer fitting service delivery
• Support of non-standard deals regarding service solution design and pricing and offer management
• Negotiation of non-standard (customer provided) maintenance agreements
• Performance of channel sales through driving the reseller engagement with focus on service sales & service delivery quality, according to the global service channel program guidelines
• Service contract renewal and upsell management
• Measurement and reporting of actuals and forecast vs. plan and further sales performance KPIs
• Owning the service pipeline and forecast
• Track and manage invoicing. Liase with Finance Department as required.
• Provide analytical and statistical data in assisting preparation of cost calculation, budgeting, forecasting, and business planning
  
  
  

Project Support

• Support the Commercial Team with the drafting of tender documentation, and contribute to the drafting of commercial & contractual documents, such as letters, early warning, Change Request
  
  
  

General

• Able to balance priorities and perform effectively under pressure to deliver against sometimes challenging deadlines whilst being consistent and delivering to a high standard.
• Proactively communicate with colleagues to coordinate the timely completion of tasks and project deadlines.
• Providing administrative, and secretarial support – within a project team, with experience of monitoring and reporting on progress of project.
  
  
  

Job Requirements:

• Effective time management skills, including the ability to successfully prioritise workloads, and manage multiple competing priorities
• Has worked in and contributed to collaborative team environments and is comfortable in supporting team members to deliver business objectives and personal development goals.
• Good interpersonal skills - is articulate, demonstrates good verbal, a suitably confident team player who can co-ordinate across multiple teams.
• Minimum Diploma holder in Business Administration, Finance or related discipline.
• At least 3 years’ experience in administration tasks.
• Self-motivated, well-organized, service-oriented, initiative and independent.
• Good analytical mind and business sense.
• Good command in both spoken and written English
• Proficiency in computer application.
• Hand-on experience of SAP or others ERP