Community Manager, Labamu Venture - SC Ventures

Job Summary At Labamu, we believe that every small business can grow bigger & be more efficient, and we want to help them make it happen. We do this by digitising the sales processes of small businesses and by providing embedded financing services. Through these services, Labamu uplifts participation in financial services for businesses of all sizes, furthermore leveling the playing field of finance and commerce. By doing so, Labamu provides opportunities for more people and communities to participate in the growth and contribution towards economic prosperity Labamu is a Standard Chartered Bank (SCB) subsidiary About Us Labamu is on a mission to create a thriving ecosystem for its community of merchants through the development of LabamuConnect/ LabamuHUB, a one-stop solution for businesses from various categories. We are looking for a passionate and dynamic Community Manager to lead and manage this initiative. This role will be critical in empowering business growth, fostering collaboration, and promoting export opportunities among merchants, while also enhancing network sharing and strengthening the Labamu ecosystem Key Responsibilities

• Community Management
  • Develop, implement, and oversee community engagement strategies to foster strong connections among merchants.
  • Act as the primary point of contact and support for the merchant community.
  • Build and maintain communication channels, including WhatsApp groups, Facebook groups, and Instagram, to keep merchants informed and engaged.
  • Manage and moderate online platforms to ensure a positive, professional, and collaborative environment.
• Event Planning & Execution
  • Create and maintain a comprehensive calendar of community activities, including workshops, meetups, and training sessions.
  • Develop and execute community-focused programs such as the Onboarding and Training Program, Merchant Community Program, Expansion Program, and Gamification Program.
  • Plan and coordinate branding and socialization events to increase awareness and engagement

• Program Development
  • Design and implement initiatives to promote export opportunities and strengthen collaborations among merchants.
  • Develop gamification strategies to boost participation and engagement within the community.
  • Partner with internal teams and external stakeholders to enhance program effectiveness.
• Content & Social Media Management
  • Develop and manage content across multiple platforms (WhatsApp, Instagram, Facebook, etc.) to ensure consistent and engaging communication.
  • Monitor and respond to community inquiries, feedback, and discussions in a timely manner.
  • Collaborate with marketing teams to create promotional materials and campaigns for community programs.
• Reporting & Analysis
  • Track, measure, and report the effectiveness of community initiatives using analytics and feedback.
  • Use data insights to refine strategies and improve engagement and participation
  • Provide regular updates to leadership on community progress, challenges, and opportunities.

Key Roles & Responsibilities

• Bachelor's degree in Marketing, Communications, Business Administration, or a related field.
• Minimum 3-5 years of experience in community management, event planning, or a related role.
• Proven experience in managing social media platforms and online communities.
• Familiarity with merchant or SME ecosystems is a plus.
• Proficiency in using social media tools, analytics platforms, and content management systems.

Why Join Us:

• Opportunity to lead and shape a key initiative for Labamu’s growing ecosystem.
• Collaborative and supportive work environment.
• Competitive salary and benefits package.
• Professional development opportunities to enhance your skills and career growth.