Customer Service Representative (Non-Voice) - #106620

Howel and Co


Tanggal: 2 minggu yang lalu
Kota: Jakarta, Jakarta
Gaji: Rp 4.000.000 - Rp 4.600.000 per bulan
Jenis kontrak: Penuh waktu
Started in 2015, Howel and Co is the leading gift & souvenir brand in Indonesia that aspires to provide premium, essential, and customizable gifts that are perfect for every moment.

Awarded as a TOP BRAND, we have curated 10+ product lines ranging from bath collections and prayer sets to delightful selections for children. With a commitment to exquisite quality and craftsmanship, we have worked with some well-known figures and companies across Indonesia. It is our mission to make gifting a convenient and enjoyable experience for both the giver and the recipient.

We believe that a purposeful gift creates meaningful and lasting memories, and we're here to ensure that your every gifting experience is truly special. Join #HowelPeople in the journey to create the perfect gift for everyone.
Membalas Chat dari Customer melalui platform - platform yang sudah menjadi standar perusahaan

Memastikan Customer mendapatkan pelayanan terbaik dari Customer Service

Follow Up Customer yang masih belum memberikan keputusan untuk belanja

Memastikan orderan yang di input dan diproses sudah sesuai dengan permintaan customer

menginformasikan kepada divisi lain (yang terkait) apabila ada permintaan perubahaan dari customer

Melakukan konfirmasi apabila ada barang retur atau complain

Melakukan Pengecekan terkait status pemesanan

Konfirmasi pesanan melalui Telpon

Follow - Up Ekspedisi

Sweeping chat yang belum terbalas

Membuat Report Daily (termasuk case harian)

Membalas email Customer

Membalas Review Customer dari platform - platform yang ada
Laki-laki / Perempuan, Maksimal usia 30 tahun

Memiliki kemampuan komunikasi yang baik dan mampu menjalin hubungan dengan customer/pembeli

Memiliki pemikiran "customer sentris"

Memiliki kemampuan mengetik secara cepat

Memiliki kemampuan mengoperasikan komputer secara dasar

Dapat bekerjasama dengan tim

Siap bekerja dengan sistem shift

Siap bekerja di akhir pekan dan libur nasional

Seorang yang detil dan sabar jika menghadapi komplain dari customer/pembeli

Menguasai bahasa Inggris dasar menjadi nilai plus

Cara melamar kerja

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