Customer Success Manager Architect - #129367

IBM Interactive

Tanggal: 1 minggu yang lalu
Kota: Jakarta, Jakarta
Jenis kontrak: Penuh waktu
A Customer Success Manager opportunity in IBM might be different to what you're used to. In addition to the people and commercial skills often associated with this position, an IBM CSM is also an Architect. Someone with a deep understanding of technical complexities. A person who can quickly understand clients' hard-to-understand technology issue and communicate them back in an easy-to-understand way.
With deep roots in a hands-on technological background, and through different communication techniques, you'll be able to showcase IBM solutions. Using excellent communication, you'll articulate their compatibilities with a client's stack via use-case identification, solution architecture design, and MVP builds.

With technical expertise and a consultative style, you'll quickly build credibility as a trusted advisor at all levels. To drive expansion and renewal growth, you'll guide IT executives through the changes needed to realise the full value of expanding their adoption of IBM's products.
We're committed to success. In this role, your achievements will drive your career, team, and clients to thrive. A typical day may involve:

  • Client-Centric Expertise: Understanding client challenges and becoming their trusted expert for Hybrid Cloud and AI.
  • Use-Case Exploration Workshops: Leading workshops to explore use cases and create value models.
  • Effective Technical Persuasion: Persuading clients through technical conversations.
  • Post-Deployment Success Planning: Developing post-deployment success plans to increase product adoption.

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