Food and Beverage Supervisor - #90999
Four Seasons Hotels
Four Seasons Resort Bali at Jimbaran Bay is proud to provide our guests with the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Four Seasons Resort Bali at Jimbaran Bay is located on the southern tip of the island of Bali on the northeast slopes of the Bukit peninsula. Luxuriously appointed private villas are built into a gently terraced hillside named Bukit Permai, which means "beautiful hill".
About the Job:
The Restaurant Supervisor is responsible to supervising the day-to-day operations in the restaurant and to assist Restaurant Manager in ensuring all staff adhere to Four Seasons Standards.
Who We Look For:
We are looking for candidate with wealth experiences as Restaurant Supervisor in luxury hotels brand. Have a desire to focus on the development of the team, attention to detail, strong interpersonal and relationship skills, the ability to multi-task with excellent organizational skills, be a team player and have a highly creative flair; bringing personal touch and energy to Restaurant experiences.
Preferred Qualifications & Skills:
Experience working a minimum of 2 years as Restaurant Supervisor in a luxury hotel or resort.
Excellent communication and organization skills; reading, writing, and oral proficiency in the English language. Knowledge of other foreign languages is a plus.
Have good administration and computer skill (Excel, Word).
Thrive working in a fast paced, and large team environment.
Must be flexible with schedule - Able to work weekdays, weekends, and holidays shifts
Ability to accurately process cash and credit card transactions.
Ability to multi-task in a high volume and demanding environment.
Strong problem-solving skills, ability to handle difficult situations and guests.
Has a keen interest in food and wines, has undergone formal training in wine and food knowledge.
Degree or Diploma in Hotel Management are preferred.
Ensures the work area is ready for the service with pre and post service checks completed, staffs immaculately groomed and aware of daily specials and promotional offers.
Performs and supervises food and beverage service tasks in accordance with hotel standards, is actively involved in guest’s service and highly visible.
Is thoroughly familiar with the wines and the menu items and able to compose and recommend menu progression and wine pairing, drives upselling program.
Provides genuine hospitality and recognition, engages in the guest interactions in a sensitive and appropriate manner, creates personalized experiences, is seen as actively developing a network of regular guests.
Takes ownership of guests concerns and requests and acts decisively to ensure guest satisfaction when glitch occurs.
He/ She is directly responsible for Medallia of the hotel, LQA, and Coyle audits.
He/ She should always maintain hygiene in their respective area and should pass the Hygiene audit.
Inspects and ensures the work area is in good physical repair; reports defects and ensures timely rectification.
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.
Breakdown, clean and set-up of tables, buffets, and food stations.
Work harmoniously and professionally with co-workers and supervisors.
Learn more about Four Seasons Resort Bali at Jimbaran Bay on Social media:
The vacancy applies for Indonesian National only.
Only short-listed applicants will be notified.