Front Office Department Head (Jambi)

Job Brief:

• Supervise all registration, admission, finance counseling, billing & payment and discharge processes to ensure that urgent cases are fast-tracked for immediate admission or discharge.
• Assist his or her staff to or personally attend to the customers inquiries and feedback in timely and effective manner.
• Support Management in mapping and managing patients journey in the Hospital.
• Establish trust and develop good working relationships with key external parties, including but not limited to patients, visitors, government agencies and the public.

Job Requirements:

• Bachelor degree in any field.
• Minimum of 3 years relevant experience in front liners services related.
• Patient-focused, experience in managing complaints & feedback.
• Excellent time management and project management skills.
• Demonstrate capability to lead and coordinate a team of people.
• Willing to be placed in Jambi