Head of Collection Analytics & Strategy - #90781


Tanggal: 2 minggu yang lalu
Kota: Jakarta, Jakarta
Jenis kontrak: Penuh waktu

Job Description

• Analysing and reviewing the performance of all our collections and recoveries strategies
• Working with Credit Risk and Operational stakeholders to set challenger strategies that improve performance and make sure alignment in forecasts of collections performance and the impact on loss rates
• Reviewing customer feedback and outcomes that emerge from our collections and recovery activities and constantly assessing the fairness and customer perspective of how we perform
• Building out and regularly reviewing our end to end controls and oversight activities to give clarity to colleagues of what good looks like
• Designing end to end customer journeys, processes, procedures and treatment strategies
• Building a framework of reporting that provides insight into the effectiveness of our activities
• Supporting our governance structure by reporting and escalating the right data to maintain strong oversight and to understand our priorities, risks and issues
• Managing all of our recovery activity across the Bank and making sure we meet regulatory requirements for all types of customers in financial distress
• Monitoring standards of implementation and owning the Group wide outcome testing framework for collections and recoveries
• Owning the Group wide risk and control framework for collections and recovery activities and providing oversight of suppliers in this area
• Being responsible for the design and implementation of Group wide competency frameworks that underpin collections and recovery processes
• Understand the risks associated with your job and what that means for you, Indodana and all our stakeholders
• Naturally, you will have experience of leading a team in the end to end collections and recoveries lifecycle covering retail lending
• We need you to have experience of working with regulators and managing vendors and third party relationships
• You will have an extensive knowledge of the debt management industry and the relevant regulations
• We would love for you to have experience working with and influencing senior leaders across different business areas, and knowing how to translate complex and technical processes
• You will have an understanding of the different needs of retail customers and the appropriate customer journey and process for each of them
• You will need to know what is crucial when setting out a successful collections strategy, how to implement the strategy and what the success indicators are and how to set them
• In order to excel in this role, you will have experience of building a framework of reporting from scratch. You will know what good governance testing looks like and how to create it


  • Proven experience as Head of Collection, Operation Strategy, Risk Management or similar leadership role
  • Managed team of 1000+ team members
  • Familiarity with all business functions including HR, finance, risk and IT
  • Experience with implementing IT systems
  • Experience with implementing Collection and Operation Reporting
  • Expert in data analytics and reporting
  • Analytical mind
  • Problem-solving aptitude
  • BSc/BA in Business, Operation, Computer Science or other relevant field

Cara melamar kerja

Untuk melamar pekerjaan ini, Anda perlu mengotorisasi di situs web kami. Jika Anda belum memiliki akun, harap daftar.

Posting CV

Pekerjaan serupa


TE Connectivity, Jakarta, Jakarta
5 jam yang lalu
The Country Sales Manager Indonesia is a key player in leading the Energy Business Unit and growing the Indonesia business. The Country Sales Manager plays a pivotal role in setting the strategic direction and execution plan for the business in order to deliver and exceed the operating plan in terms of key financial and operational metrics. With a commercial focus,...


Marriott International, Inc, Jakarta, Jakarta
7 jam yang lalu
Número de Empleo 23214788 Categoría de Empleo Food and Beverage & Culinary Ubicación The Ritz-Carlton Jakarta Mega Kuningan, Jl. DR. Ide Anak Agung Gde Agung Kav.E.1.1 no.1, Jakarta, Indonesia, Indonesia VER EN MAPA Horario Full-Time ¿Ubicación remota? N ¿Reubicación? N Tipo de Posición Non-Management Descripción del Trabajo Operar y mantener los equipos y herramientas de limpieza, incluyendo la máquina lavavajillas,...

Salesman Store (Gadget) - Makassar

PT Mitracomm Ekasarana, Jakarta, Jakarta
18 jam yang lalu
Melakukan proses Penjualan Produk Gadget untuk memasok ke perusahaan lain (B2B) Menyusun rencana penjualan dalam bentuk sales plan Melayani transaksi klien dari awal hingga akhir Melaporkan aktifitas penjualan setiap hari Membuat proposal dan melakukan penawaran sesuai dengan target penjualan yang telah dtentukan oleh perusahaan Melakukan aktifitas Customer Relationship dalam bentuk komunikasi personal dengan klien-klien potensial setiap hari Pendidikan minimal SMA/SMK...