Head of Customer Lifecycle - #106633

Michael Page

Tanggal: 2 minggu yang lalu
Kota: Jakarta, Jakarta
Jenis kontrak: Penuh waktu
  • Great opportunity with fast growing industry
  • Excellent Career Path

About Our Client

Our client is a leading tech-based financial company.

Job Description

  • Collaborate on new product development, focusing on acquisition, cross-selling, and upselling while prioritizing customer value and lifecycle optimization.
  • Launch and analyze new campaigns and sales tactics to encourage continued product usage.
  • Partner with Finance and Risk to establish ideal product pricing.
  • Develop competitive counter-promotions based on competitor monitoring, ensuring targeted customer engagement and market leadership.
  • Segment customers based on value and design tailored strategies to maximize their lifetime value.
  • Define and monitor key customer lifecycle performance indicators (KPIs) to inform future initiatives.
  • Design and execute strategies with the Chief CRM Officer to achieve cash loan product volume targets.

The Successful Applicant

  • Minimum 10-12 years of experience in operations and customer experience
  • Six sigma certification
  • Understanding customer life cycle approach and aspects.
  • Excellent English communication.
  • Good managerial skill
  • Proactive, solution-oriented approach to problems.
  • Expert analytical abilities and the desire to evaluate data to enhance decision making.
  • Strong organizational and planning skills, with ability to effectively coordinate several key projects simultaneously.
  • Excellent verbal and written communication skills.
  • Ability to develop strong working relationships both inside and outside of the organization.

What's on Offer

  • Great opportunity with fast growing industry
  • Excellent Career Path
  • Attractive remuneration package

Cara melamar kerja

Untuk melamar pekerjaan ini, Anda perlu mengotorisasi di situs web kami. Jika Anda belum memiliki akun, harap daftar.

Posting CV

Pekerjaan serupa

Auditor Global Assurance Programs (Risk & Assurance) - Jakarta / Surabaya

Philip Morris International, Jakarta, Jakarta
35 menit yang lalu
Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space...

National Procurement Associate - Jakarta, Indonesia (6 month)

Management Sciences For Health, Jakarta, Jakarta
1 hari yang lalu
Join Our Team and Make a Difference! Position: National Procurement Associate Location: Jakarta, Indonesia Duration: This position is a 6-month contract. Thank you for considering this timeframe in your application Why Choose MSH? At Management Sciences for Health (MSH), we're not just changing healthcare systems—we're transforming lives. As a global leader in health, we're committed to making a meaningful impact...

Supply Chain Management Customer Relation

Gajah Tunggal, Jakarta, Jakarta
2 hari yang lalu
Supply Chain Management Customer Relation Location: Head Office, Jakarta Hold a Bachelor Degree in any major Understand order process for export market Meticulous Have a good command of English Have an excellent communication skill Apply Online