Head of Customer Lifecycle - #106633

Michael Page


Tanggal: 2 minggu yang lalu
Kota: Jakarta, Jakarta
Jenis kontrak: Penuh waktu
  • Great opportunity with fast growing industry
  • Excellent Career Path

About Our Client

Our client is a leading tech-based financial company.

Job Description

  • Collaborate on new product development, focusing on acquisition, cross-selling, and upselling while prioritizing customer value and lifecycle optimization.
  • Launch and analyze new campaigns and sales tactics to encourage continued product usage.
  • Partner with Finance and Risk to establish ideal product pricing.
  • Develop competitive counter-promotions based on competitor monitoring, ensuring targeted customer engagement and market leadership.
  • Segment customers based on value and design tailored strategies to maximize their lifetime value.
  • Define and monitor key customer lifecycle performance indicators (KPIs) to inform future initiatives.
  • Design and execute strategies with the Chief CRM Officer to achieve cash loan product volume targets.

The Successful Applicant

  • Minimum 10-12 years of experience in operations and customer experience
  • Six sigma certification
  • Understanding customer life cycle approach and aspects.
  • Excellent English communication.
  • Good managerial skill
  • Proactive, solution-oriented approach to problems.
  • Expert analytical abilities and the desire to evaluate data to enhance decision making.
  • Strong organizational and planning skills, with ability to effectively coordinate several key projects simultaneously.
  • Excellent verbal and written communication skills.
  • Ability to develop strong working relationships both inside and outside of the organization.

What's on Offer

  • Great opportunity with fast growing industry
  • Excellent Career Path
  • Attractive remuneration package

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